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Community & Social Media Manager

Tel Aviv District, Israel (On-site)

Community & Social Media Manager

1 Month ago • 5 Years + • Community Management • Undisclosed

About the job

5 skills required for this role

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team-player

cross-functional

lqa

organisational-skills

Job Description

As Community & Social Media Manager at SuperPlay, you'll build and engage a vibrant community of over 2 million players across Facebook, Instagram, Twitter, and other platforms. Responsibilities include creating and managing consistent community content, analyzing community metrics to identify trends and areas for improvement, developing strategies to enhance player engagement and retention, and monitoring/responding to player feedback. Collaboration with marketing, support, and internal teams is crucial. You'll also coordinate localization efforts with translators and vendors. The ideal candidate possesses 5+ years of experience in community or social media management (gaming industry experience preferred), excellent communication skills, and a passion for video games.

Must have:

5+ years community/social media management experience
Deep understanding of gaming communities
Excellent communication skills
Content creation experience
Strong analytical skills

Good to have:

Experience with multiple languages
Gaming industry experience

Who are we?

Join the world's fastest-growing mobile games company!

SuperPlay is on a mission to create the world's best mobile games, and have fun while doing it. Founded in 2019 by industry veterans from Playtika, Rovio, and the movie industry, we set out to create delightful, memorable casual games that players can enjoy for years.

Our first game Dice Dreams has become a top-100 grossing global hit, and our team has grown to include dozens of top-talent, dedicated, and driven individuals.

Our future plans are even more exciting - if you want to be part of the journey, check out the role below!

What will you do in SuperPlay?

Build and engage a vibrant community of over 2 million players across several platforms like Facebook, Instagram, Twitter, etc..
Create, manage, and ensure consistent community content across all platforms (Facebook, Instagram, Twitter), in close collaboration with the Monetization & VIP team to enhance both general player and VIP player engagement.
Analyze community metrics, offering insights on trends and improvement areas, in collaboration with BI & Economy teams.
Develop and execute strategies to enhance player engagement, retention, and satisfaction.
Monitor and respond to player feedback, ensuring it's addressed within the studio.
Collaborate with marketing & support teams to align community efforts with company goals.
Organize and participate in events and campaigns to strengthen player relations.
Localization- Coordinate with translators, linguists, and external localization vendors to ensure timely delivery of high-quality localized content.

Who are you?

5+ years of experience in community or social media management (experience in the gaming industry is a strong advantage).
Deep understanding of gaming communities, behaviors, and trends, with a passion for video games.
Excellent English communication skills (additional languages are a plus).
Proven ability to manage and grow online communities across various platforms.
Experience in content creation and using creative tools.
Calm, professional, and solution-focused under pressure.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Effective team player, collaborating with cross-functional teams.
Strong analytical skills.

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