Senior Community Manager
Job Summary
Job Description
The Senior Community Manager at Two Point Studios will develop and execute community strategies across social media, creating engaging content, managing customer support, and analyzing performance. Responsibilities include writing emails and blog posts, overseeing social media channels, producing reports, collaborating with the SEGA team for global strategy and localization, managing budget, understanding community needs, growing social following, and mentoring a small team. Strong community management experience (gaming preferred) and excellent communication skills are essential.
Must have:
- Strong community management experience
- Proficiency in video editing
- Excellent communication skills
- Social media expertise
- Content creation skills
- Data analysis & reporting
- Team management & mentoring
- Budget management
7 skills required
Job Details
Description
Job Title: Senior Community Manager
Department: Marketing & PR
Location: Two Point Studios, Farnham
Working Model: Hybrid
External: No Recruitment Agencies
Department: Marketing & PR
Location: Two Point Studios, Farnham
Working Model: Hybrid
External: No Recruitment Agencies
About Two Point:
Two Point Studios sizzled into existence in the summer heat of 2016 with a goal to create amazing, deep simulation games that not only remain accessible to everyone, but also don't take themselves too seriously - we call them our little people games! In 2018, our hard work came to fruition and Two Point Hospital was born into the world to much acclaim. After Hospital we had a dream of creating an entire world of these little people games within the place we call “Two Point County”, and in 2022 our latest game Two Point Campus was released. With us being a part of the Sega family, and with the success of Two Point Hospital and Two Point Campus, we’re now pushing forward with our next games to continue to make our “Two Point County” dream a reality!
Life at Two Point Studios is exactly as we believe it should be: fun, flexible and super creative! Everyone in our lovely team gets stuck in. You’ve got some awesome ideas? You can bet we want to hear them! We’re a second family here, we all look out for each other, and we love what we do, but we understand that your real family needs you too, so we aim to strike the perfect work life balance enabling you to have fun at the office and get home to your loved ones with time to spare.
The Senior Community Manager Role:
You will work within the Two Point Brand team and in close collaboration SEGA product marketing team to help maximise the efficiency of our owned social media channels and actioning the approved Global Marketing Plan. Your core responsibilities will be to devise and implement innovative and engaging social strategy, by owning the creation of content, managing the posting and customer support cycle.
Responsibilities:
Responsibilities:
- Development and execution of community strategies.
- Write and schedule community emails and blog posts.
- Ensure quality control for asset management and content creation
- Manage the day-to-day running of Two Point owned social media channels, including sales promos, content ideation and creation, short-form videos, posting and responding.
- Oversee the production of regular social media reports that analyse expertly, what works and what can be improved on.
- Close working relationship with SEGA Europe product marketing team to ensure community plans are communicated and shared among SEGA of Japan and SEGA of America
- Ensure localisation and accessibility needs are met for social media content where appropriate, with the Sega Product Marketing team
- Oversee the Two Point community marketing budget spend and provide RIO justification on spend
- Work closely with the existing community to understand their needs and preferences and factor these in to your future plans.
- Manage and actively seek to grow the social channels following and retention in the community
- Manage a small team, guide and mentor them and help them to deliver great social content.
Required Knowledge, Skills & Experience:
- Strong experience working in a community management role is essential, gaming experience highly desired.
- Experience and proficiency with video capturing and editing software
- A strong passion for gaming and the gaming industry.
- Excellent written and verbal communication skills.
- Strong stakeholder management skills
- Ability to organize and prioritize tasks effectively.
- Familiarity with social media platforms and analytics tools.
- Proficiency in regular punctual reporting
- Collaborative working style
- Passion for building and engaging online communities.
- Ability to create innovative strategies that will delight fans of Two Point and invite more fans into the community
- Ability to write copy and create content for social media.
- Strong commitment to accessibility and diversity in social media.
- Familiarity with writing reports and presenting data within the wider SEGA business
Interview Process:
30-minute MS Teams Interview – Recruiter (SEGA Europe)
1-hour MS Teams Interview – Studio Director (Two Point), Executive Producer (Two Point)
2-hour Studio Interview/Meet the team – Two Point various team members
30-minute MS Teams Interview – Recruiter (SEGA Europe)
1-hour MS Teams Interview – Studio Director (Two Point), Executive Producer (Two Point)
2-hour Studio Interview/Meet the team – Two Point various team members
Our Commitment to Diversity, Equity, Inclusion & Belonging:
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!
If you require any reasonable adjustments in order to apply or to participate in the recruitment process, please contact us at talentacquisition@sega.co.uk.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!
If you require any reasonable adjustments in order to apply or to participate in the recruitment process, please contact us at talentacquisition@sega.co.uk.
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About The Company
Working on Two Point Hospital. Design stunning hospitals, cure peculiar illnesses and manage troublesome staff as you spread your budding healthcare organisation across Two Point County.
Coming to a PC near you in 2018. Visit twopointhospital.com for more details.
Our team is full of some of the best developers from Bullfrog, Muckyfoot and Lionhead. Think: Theme Hospital, Black & White, Startopia, Fable, The Movies... We think what we’re working on reflects the heyday of those great companies and games, and hope you will too!
We're proud to be partnered with Sega Europe as we make our first game as a studio.
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