Community Manager at fuse games in England, UK

Job Description

As Community Manager at Fuse Games, you'll be the voice of the studio, bridging the gap between games and players. You'll manage all external gamer communication, collaborate with partners, and lead the Fuse Insiders initiative. Responsibilities include community engagement across multiple platforms, content creation (developer diaries, game updates, etc.), designing reward structures and events, gathering player feedback, and advocating for player needs within the studio. You'll need strong communication skills, experience with community management tools, and a deep understanding of gaming culture. The role demands the creation and management of engaging community content and fostering a positive and vibrant player base.

Good To Have:

Experience with loyalty programs
Familiarity with game platforms & integration tools

Must Have:

2+ years Community Management experience in gaming
Excellent communication & interpersonal skills
Proficiency in community management tools
Content creation skills (design, video, copywriting)
Deep understanding of gaming culture

Perks:

Competitive compensation
Flexible working hours
Hybrid work culture
Opportunities for skill development

Add these skills to join the top 1% applicants for this job

communication

graphics-design

creative-writing

game-texts

prototyping

video-editing

Fuse Games. A love of games and a love of making games.

We understand deeply how games are made from the simple starting point of a one-line idea, through concept, prototyping, pre-production to large scale, multi hundred-person development teams.

This understanding is underpinned by the huge value of building high performing teams. We work hard to lead, grow, develop and fuse our people together with a clear vision and aligned constraints that are guided by our shared values. Bringing energetic, creative collaboration with a sense of urgency is essential to everything that we do.

At Fuse it’s important for us all to create a space for everyone to feel safe and included so they can be responsibly open, generous and to be their best selves. We encourage curiosity to embrace diverse perspectives, being humble and leading by example.

What a Community Manager does at Fuse Games:

You will be the voice of Fuse and the bridge between our games and their players. You’ll oversee all aspects of the studios external contact gamers and as a focal point of interaction with our partner communications folk. You’ll also lead the Fuse Insiders initiative, fostering an engaged, vibrant community by managing communication, creating content, and ensuring players feel valued and heard. Your role will be crucial in building a long-term connection with our players and amplifying their voices within the studio.

Community Engagement

Serve as the primary point of contact for the Fuse player community, responding to feedback and fostering a welcoming atmosphere.
Manage and grow the Fuse Insiders program, encouraging sign-ups, account linking, and ongoing engagement.
Interact with players across platforms (Discord, Reddit, forums, social media) to share news, answer questions, and resolve concerns.
Developing an active collaborative relationship with our partners to synchronise plans and execute against them.
Develop Fuse Game’s tone of voice for communications.

Content Creation

Develop and schedule engaging content for the Fuse Insiders dashboard, including:

Developer diaries.
Game updates.
Reward announcements.
Spotlight exceptional fan contributions, such as artwork, mods, or creative gameplay moments.
Collaborate with partner marketing and design teams to produce high-quality assets for community campaigns.

Rewards and Events

Design and oversee community reward structures tied to milestones, engagement, or special events.
Plan and execute exclusive community events, such as beta tests, Q&A sessions with developers, or competitions.
Monitor reward systems to ensure they are fair, appealing, and aligned with player preferences.

Insights and Advocacy

Gather and analyse player feedback to provide actionable insights to the development team.
Track and report on community sentiment, trends, and engagement metrics.
Advocate for player needs and perspectives within internal discussions.

Requirements

2+ years as a Community Manager or similar role in the gaming industry.
Proven success in growing and managing gaming communities
Excellent communication and interpersonal skills.
Proficiency with community management tools (e.g., Discord, Hootsuite, analytics platforms).
Content creation skills, including basic graphic design, video editing, or copywriting.
Familiarity with gaming platforms (Steam, Xbox, PlayStation) and integration tools.
Deep understanding of gaming culture and trends.
Experience working on loyalty programs or engagement systems is a plus.

What’s in it for you? Glad you asked!

We realise that it takes world-class people to make world-class games, so we offer competitive compensation packages and a culture that thrives off of creativity and individuality.

We know we’re making games differently now and understand that family is important, we offer flexible working hours and a hybrid culture that allows everyone to find the right work/life balance.

In addition, we want people to grow and expand their horizons so we promote a culture of learning and offer opportunities for people to learn new skills.

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More about our studio:

Where are we: Guildford, Surrey, UK

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