Coordinator II, Inbound Collections
Job Summary
Job Description
Dun & Bradstreet is looking for a Coordinator II, Inbound Collections. In this role, you will handle customer inquiries via phone and email regarding payment processing, invoice and contract queries, and dispute initiation. The ideal candidate will have prior experience in inbound customer service with strong problem-solving, verbal, and written communication skills. Responsibilities include answering calls and emails related to Accounts Receivable invoices and contracts, providing customer and sales support for various processes like invoice copies, document requests, cancellation requests, tax-exempt status, bankruptcy notifications, and other research. You will also be responsible for recording detailed notes of customer interactions and working on daily assigned accounts receivable tasks.
Must have:
- 1-2 years Customer Service/Inbound call centre experience
- Proficient in MS Outlook & Excel
- Problem-solving skills in a financially oriented environment
- Proven oral and written communication skills
- Ability to meet deadlines and goals
Good to have:
- Bachelor’s degree in finance, Accounting or related field
- Prior Salesforce or Workday experience
5 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Summary:
In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.
Key Responsibilities:
- Responsible for answering incoming calls & answering emails related to Accounts Receivable invoices/contracts.
- Provide customer and sales support for the following processes: Invoice copies, document requests, cancellation request, tax exempt status, bankruptcy notifications, and other research requests.
- Proficient in MS Outlook & Excel. Prior Salesforce or Workday experience is preferred.
- Responsible for recording detailed notes of customer calls, emails and other requests
- Work on daily assigned tasks related to accounts receivable process.
Key Requirements:
- 1-2 years Customer Service/Inbound call centre experience.
- Bachelor’s degree in finance, Accounting or a related field is preferred.
- Problem solving skills in a financially oriented environment.
- Proven oral and written communication skills.
- To meet deadlines and goals as an individual and function as a contributor in a team environment.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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