Customer Engineer, Chrome Operating System
Job Summary
Job Description
As a Customer Engineer, you'll empower companies with Google tools to enhance workplace technology. You'll guide leading organizations towards cloud-first strategies using Chrome Enterprise (Chrome Browser, Chrome OS, management tools), presenting solutions to technology leaders. Responsibilities involve identifying customer needs, collecting feedback for product improvement, developing solution proposals, and working with the sales team to transition clients to Chrome Enterprise. You'll address technical objections, recommend implementation strategies, and lead technical evaluations, including proof-of-concept facilitation. This customer-facing role requires Korean language proficiency for local stakeholder interaction in Seoul, South Korea.
Must have:
- Bachelor's degree or equivalent experience
- 8+ years pre-sales engineering experience
- Experience with managed endpoints and browser-based apps
- Proficient in Korean
- Solution proposal development & presentation
- Technical problem-solving and objection handling
Good to have:
- Experience with EMM/MDM solutions (Intune, AirWatch etc.)
- Public Cloud experience (GCP)
- Software deployment architecture experience
- Experience with localization issues (Korean IME, keyboard mapping)
- Familiarity with Android and Chrome
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience working in a pre-sales engineer or similar partner facing role, including working as a member of a professional services or systems engineering team.
Preferred qualifications:
- Experience with managed endpoint devices (e.g., PC or mobile) and the growing ecosystem of browser-based applications and collaboration tools.
- Experience with Enterprise Mobility Management (EMM)/Mobile Device Management (MDM) solutions (e.g., Intune, AirWatch, MobileIron, Jamf, Chrome Enterprise).
- Experience with solution implementation and use of Public Cloud (e.g., Google Cloud Platform, etc.).
- Experience architecting and supporting software deployment for enterprises, primarily within Device Management solutions and end user computing.
- Experience with localization issues handling such as Korean IME, Korean keyboard mapping, and familiarity with Android and Chrome.
About the job
As a Customer Engineer, you will equip companies with Google tools to make technology at work more equitable, simple, secure, and shareable so that they may focus resources on areas that matter most. You will inspire leading companies and government agencies to work smarter with cloud or web first strategies through Chrome Enterprise, and take advantage of advanced enterprise capabilities for administrative controls.
This is a customer-facing role that requires interactions in Korean with local stakeholders.
Responsibilities
- Identify customers business and technical requirements. Collect, synthesize, and analyze customer feedback to the product teams guiding future product direction.
- Deliver and devise solution proposals supporting value statements against those needs and bring Googleโs innovation into their infrastructures. Confidently present to persuade a technology leadership audience.
- Work with the Sales team to guide and accelerate the transition of leading companies, partners, and government agencies to Chrome Enterprise, which encompasses Chrome Browser, Chrome OS, and management capabilities.
- Identify key customer technical objections and develop the strategy to resolve technical impediments. Make recommendations on use cases, integration strategies, security, and device management policies required to successfully implement a complete solution.
- Lead technical aspects of solution evaluations including product and solution briefings, proof-of-concept facilitation, the coordination of supporting technical resources within Google and our channel.
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