Customer Engineering Manager, Application Modernization
Job Summary
Job Description
- 10+ years cloud native architecture experience
- Pre-sales or field engineering experience
- Experience presenting to technical and executive stakeholders
- Pre-sales management or people management experience
- Lead and develop CE teams
- Master's degree in related technical field
- Experience influencing executive stakeholders
- Experience managing partners in complex projects
- Experience with product teams
- Understanding of apps technology stack and Google Cloud products
- Bonus
- Equity
- Benefits
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in pre-sales or field engineering at an enterprise technology company, or similar customer-facing experience.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Experience in pre-sales management or people management within a technical team.
Preferred qualifications:
- Master's degree in Computer Science, Mathematics, or a related technical field.
- Experience influencing executive stakeholders as a thought leader in apps, own C-level relationships with customers, and manage teams focused on C-level engagements coupled with scale and growth opportunities.
- Experience working with and managing partners in complex implementation projects, including system integrators and packaged software vendors.
- Experience working with product teams and an understanding of how to embed our technology into their product set.
- Understanding of the apps technology stack.
- Familiarity with Google Cloud and products.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will have a highly-visible leadership role to grow our North America business. You will be responsible for the leadership and development of Apps Customer Engineering teams and subject matter experts responsible for working alongside our customers to provide trusted technical and solution engineering guidance to accelerate workload conversion, business growth, and remove technical impediments.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead a fluid team of specialized Customer Engineering (CE) Managers and CE teams across regions and extended teams, to build a developing growth culture.
- Foster partnerships with key customers. Provide leadership related to cloud, transformation and relevant industry trends. Be a key contributor to the go-to-market North America CE leadership team.
- Partner with Google Cloud business leadership to define the technical go-to-market strategy and execution plan for the team's book of business. Through planning stages, determine alignment, coverage and staffing needs across business opportunities.
- Lead workload and opportunity review meetings with Sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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