Head of Customer Engineering, Defense, Public Sector

1 Month ago • 10-13 Years • Business Development • $186,000 PA - $261,000 PA

Job Summary

Job Description

The Head of Customer Engineering, Defense, Public Sector at Google Cloud will lead a team engaging with business prospects and named accounts in the DoD and Federal agencies. Responsibilities include understanding customer needs, demonstrating Google Cloud technologies, driving solution innovation, and managing a team of engineers. This role requires a Top Secret security clearance and significant experience in pre-sales engineering, management, and working with government agencies. The successful candidate will possess strong technical skills, excellent communication abilities, and a proven track record of leading and mentoring teams. The position involves collaborating with cross-functional teams within Google, partners, and customers to overcome technical challenges and ensure customer satisfaction. The role requires strategic thinking and the ability to tailor communications to diverse audiences, including technical stakeholders and executive leaders.
Must have:
  • Bachelor's degree or equivalent experience
  • 10+ years pre-sales engineering experience
  • 3+ years pre-sales management experience
  • DoD/Federal agency experience
  • Top Secret Security Clearance
  • Team leadership and development
  • Technical proficiency in cloud technologies
  • Excellent communication skills
Good to have:
  • Software lifecycle experience
  • Cloud-native architecture experience
  • Experience with AI/ML and data platforms
  • Experience presenting to executive leadership

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience as a pre-sales engineer at an enterprise technology company, or in a similar customer-facing role.
  • 3 years of experience as a pre-sales manager or a people manager in a technical customer-facing role within a sales engineering team.
  • Experience in promoting technology solutions to Department of Defense (DOD) Federal agencies.
  • Ability to obtain, or currently possess, and maintain an active US Government Top Secret security clearance.
  • Ability to travel up to 25% of the time.

Preferred qualifications:

  • Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
  • Experience with cloud native architecture in a customer-facing or support role.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
  • Experience managing a team through business processes, operations and career development, including account mapping, quota setting, quarterly or annual performance management, and managing sensitive information.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team to engage with business prospects, named accounts, and channel partners to understand and assess customer requirements, demonstrate Google’s Cloud technologies, and address technical objections. You will lead to driving solution innovation, working across the organization to identify assets and tools to drive customer adoption manage a team of engineers, and maintain technical proficiency.

You will possess and maintain an engaged security clearance and a commensurate clearance for each government agency for which you perform GPS work. Failure to maintain (or obtain, if applicable) the appropriate U.S. Government clearance or customer screening requirements that result in the employee being unable to perform the requirements of the role, may result in employment action including termination.

Must be a US Citizen to meet customer and compliance requirements, including access to classified information.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Lead a team of Customer Engineers, build and thrive a growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for customers and accelerate business goals for territory.
  • Foster partnerships with key customers across the book of business and provides leadership related to cloud, transformation and industry trends.
  • Partner with Google Cloud business leadership to define technical go-to-market strategies and execution plan for the team's book of business.
  • Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with customers, partners, and prospects.
  • Work cross-functionally across Google, partners, and your team to resolve technical roadblocks including capacity needs, constraints and product tests affecting customer satisfaction.

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