Customer Success Systems Engineer

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Customer Success Systems Engineer collaborates closely with the Renewals department, providing expertise to inform, educate, and influence end users, partners and internal teams about our products and technologies. Responsibilities include effectively presenting Veeam messaging and sharing technical expertise with diverse decision-makers at various levels.

Responsibilities:

• Conduct remote meetings and configuration reviews with customers.
• Running training and onboarding sessions for customers.
• Deliver engaging customer presentations and demonstrations.
• Independently consult with customer base to provide technical expertise on data protection.
• Maintain close coordination with internal teams, including Support and Licensing.
• Collaborate closely with Product Management team, offering valuable customer feedback.
• Manage accounts at a technical level to support upsell and cross-selling.
• Play a key role in delivering technical post-sales support for Commercial/Enterprise customers.
• Participate and support technical sales cycles for successful customer outcomes.
• Thrive in a fast-paced territory, continuously adapting to meet market and customer demands.
• Organize work efficiently, using tools like Salesforce.com for processes, customer information and technical notes.
• Work effectively and autonomously in a remote environment.
• Demonstrate excellent written and oral communication skills while establishing and maintaining strong business relationships.
• Provide necessary technical expertise and product support for our channel partners.
• Self-education on sales and technical related matters.
• Developing a solid working knowledge of virtualization-related subjects and Veeam Software products and keep track of new product releases (Veeam and competition) as well as marketing updates.

Qualifications:

• Preferred experience in technical presales, post-sales or technical support.
• Proficiency in both Spanish & English.
• Industry-based expertise in data protection technologies.
• Strong experience in storage, networking and cloud technologies.
• Proficiency in key technologies, including VMware vSphere, Microsoft Hyper-V, Acropolis Hypervisor, RedHat Virtualization, Windows Server, Microsoft 365, AWS, Azure, Google Cloud Platform, and other enterprise applications and landscapes.
• Proven ability to work independently in dynamic environments, demonstrating high energy, motivation, discipline and quick adaptability to new technologies.
• Ability to simplify complex technical concepts for clear communication.
• Strong adaptability to changing roles and responsibilities.
• Exceptional time management skills.
• Aptitude for fast learning.
• Beneficial but not required: experience with Linux and containerization.
• Willingness and capability to travel up to 10 – 15%.

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