Games R&D-Production Support Team Leader

Playtika is a leader of innovation and excellence in interactive entertainment. From humble beginnings as a startup in 2010, and with cheetah-like instincts, we’ve grown to become an industry leader with more than 9 million daily and 31 million monthly active users across our portfolio of games.  

At Playtika, we are on a mission to continue creating infinite ways to play. We remain committed to pushing the boundaries of what's possible. We leverage our talent and the latest technology to create even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games.  

We offer a space where people from all walks of life can come together, share their experiences, and build lasting connections. Playtika has more than 3,500 employees worldwide, headquartered in Herzliya, Israel with sites in: Ramat Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Bucharest, Warsaw, Kyiv, Dnipro and Vinnytsia. Ready to bring infinite ways to play into people’s lives? We want you, come join us!  

We are looking for a  Production Support Team Leader to join our team at Warsaw office! 

Key Responsibilities:

• Lead and mentor the production support team to deliver high-quality and efficient issue resolution.
• Manage incidents, ensuring timely identification, escalation, and resolution of production issues.
• Develop and maintain incident response playbooks and monitor SLAs for production systems.
• Collaborate with cross-functional teams to address root cause analysis and implement long-term fixes.
• Drive continuous improvement initiatives, optimizing support processes.
• Coordinate with RnD and infrastructure teams to plan and execute system upgrades and deployments.
• Maintain clear communication with stakeholders, providing updates on incidents, resolutions, and preventive measures.

Key Qualifications:

• Experience in production support, project management, or similar.
• Experience in people management.
• Understanding incident management practices.
• Experience with monitoring tools and issue-tracking platforms (e.g., Jira, ServiceNow).
• Technical background will be a plus.
• Exceptional problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a high-pressure environment.

What does it mean to work at Playtika?  

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:  

• A competitive salary and performance-based bonuses;  
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week  
• All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria  
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;  
• Six “Power Up” long weekends for all, and additional day off for your birthday month;  
• Private medical healthcare and three additional sick leave days;  
• A wellness program in the office: yoga classes, massage chairs and zerobody room;  
• Gaming room with a variety of activities;  
• Flexible working hours and monthly happy hours;  
• Work permit assistance for employees;  
• Corporate celebrations, team buildings, and fun activities;

Come play with us!