Games R&D-Production Support Team Leader

4 Months ago • All levels • Operations

Job Summary

Job Description

Playtika seeks a Production Support Team Leader in Warsaw to lead and mentor a team, ensuring efficient issue resolution for their mobile games. Responsibilities include managing incidents, developing response playbooks, collaborating with cross-functional teams, driving continuous improvement, and coordinating system upgrades. The ideal candidate possesses experience in production support, project management, and people management, along with a strong understanding of incident management practices and proficiency with monitoring tools like Jira or ServiceNow. A technical background is a plus. The role demands exceptional problem-solving, organizational, and communication skills to handle multiple priorities in a demanding environment.
Must have:
  • Lead and mentor production support team
  • Manage incidents and ensure timely resolution
  • Develop and maintain incident response playbooks
  • Collaborate with cross-functional teams
  • Drive continuous improvement initiatives
  • Experience in production support and people management
  • Understanding of incident management practices
Good to have:
  • Technical background
  • Experience with monitoring tools (Jira, ServiceNow)
Perks:
  • Competitive salary and performance-based bonuses
  • Hybrid work model
  • All-you-can-eat cafeteria
  • Access to PlaytiCafe
  • Six long weekends and additional birthday day off
  • Private medical healthcare and additional sick leave
  • Wellness program (yoga, massage)
  • Gaming room
  • Flexible working hours and monthly happy hours
  • Work permit assistance
  • Corporate celebrations and team buildings

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

Playtika is a leader of innovation and excellence in interactive entertainment. From humble beginnings as a startup in 2010, and with cheetah-like instincts, we’ve grown to become an industry leader with more than 9 million daily and 31 million monthly active users across our portfolio of games.  

At Playtika, we are on a mission to continue creating infinite ways to play. We remain committed to pushing the boundaries of what's possible. We leverage our talent and the latest technology to create even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games.  

We offer a space where people from all walks of life can come together, share their experiences, and build lasting connections. Playtika has more than 3,500 employees worldwide, headquartered in Herzliya, Israel with sites in: Ramat Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Bucharest, Warsaw, Kyiv, Dnipro and Vinnytsia. Ready to bring infinite ways to play into people’s lives? We want you, come join us!  

We are looking for a  Production Support Team Leader to join our team at Warsaw office! 

Key Responsibilities:

  • Lead and mentor the production support team to deliver high-quality and efficient issue resolution.
  • Manage incidents, ensuring timely identification, escalation, and resolution of production issues.
  • Develop and maintain incident response playbooks and monitor SLAs for production systems.
  • Collaborate with cross-functional teams to address root cause analysis and implement long-term fixes.
  • Drive continuous improvement initiatives, optimizing support processes.
  • Coordinate with RnD and infrastructure teams to plan and execute system upgrades and deployments.
  • Maintain clear communication with stakeholders, providing updates on incidents, resolutions, and preventive measures.

Key Qualifications:

  • Experience in production support, project management, or similar.
  • Experience in people management.
  • Understanding incident management practices.
  • Experience with monitoring tools and issue-tracking platforms (e.g., Jira, ServiceNow).
  • Technical background will be a plus.
  • Exceptional problem-solving, organizational, and communication skills.
  • Ability to manage multiple priorities in a high-pressure environment.

What does it mean to work at Playtika?  

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:  

  • A competitive salary and performance-based bonuses;  
  • Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week  
  • All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria  
  • Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;  
  • Six “Power Up” long weekends for all, and additional day off for your birthday month;  
  • Private medical healthcare and three additional sick leave days;  
  • A wellness program in the office: yoga classes, massage chairs and zerobody room;  
  • Gaming room with a variety of activities;  
  • Flexible working hours and monthly happy hours;  
  • Work permit assistance for employees;  
  • Corporate celebrations, team buildings, and fun activities;

Come play with us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

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About The Company

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

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