Head of Commercial Operations

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a dedicated Head of Commercial Operationsto join our team in Bucharest, Romania!

The Head of Commercial Operations will act as a strategic partner to the Chief Commercial Officer, driving operational efficiency and strategic alignment within the sales organization. This role will oversee four key functions—Business Intelligence, RfP Excellence, Account Growth, and Sales Controlling—ensuring seamless integration and optimal performance to support revenue growth and market expansion.

Key Responsibilities:

• Business Intelligence: Leads global market research, competitive analysis, and producing insights (e.g., white papers, client deep-dives) to support strategic initiatives and sales efforts.
• RfP Excellence: Manages the end-to-end RfP process, including scouting, pre-qualification, assignment, coordination, and submission.
• Account Growth: Focuses on CRM management, inbound lead qualification, client analytics, and preparing tailored sales materials and enabling up-sell and cross-sell.
• Sales Controlling: Handles KPI tracking, sales forecasting, pricing models, and deal value calculations
• Determines key performance metrics for each function and ensures alignment with broader sales and organizational KPIs.

• Acts as the central coordination point between these functions and the broader sales organization to ensure alignment and effective execution of sales strategies.
• Continuously monitors and evaluates performance across all functions, identifying and implementing improvements to enhance overall efficiency and impact.

• Decides on tools, systems, and methodologies to streamline sales team performance and improve outcomes.
• Defines and implements processes and best practices for market research, client analytics, and sales reporting.
• Collaborates with Sales and Sales Excellence teams to provide operational and strategic support.
• Works closely with Product, Finance, and Marketing teams to ensure commercial alignment and market competitiveness.
• Engages with industry stakeholders to stay ahead of market trends, regulatory changes, and competitive dynamics.

Requirements:

• Bachelor's degree in Business, Economics, or a related field.
• Minimum 8+ years in senior sales operations, sales enablement, or business excellence roles within B2B SaaS, consulting, or professional services.
• Understanding of business intelligence, RfP management, account growth, and sales controlling to effectively lead and align these specialized functions.
• Proven leadership skills with the ability to align cross-functional teams with strategic objectives.
• Strong analytical and problem-solving skills to develop and implement best practices.
• Strong ability to develop and execute up-sell and cross-sell strategies, fostering long-term client relationships.
• Demonstrated success in improving sales efficiency, driving revenue growth, and managing complex deals with advanced CRM proficiency.
• Familiarity with project-based service delivery, client engagement models, and value-based selling.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

• Stay Healthy: 10 sick leave days per year, no doctor's note required.

• Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time).

• Support for New Parents:

• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.