Customer Success Manager - APAC

1 Month ago • 3-7 Years • Business Development

Job Summary

Job Description

ElevenLabs seeks a self-starter Customer Success Manager to join its early CS team in the APAC region. This remote role, with optional office space in London and Warsaw, focuses on building and maintaining strong relationships with commercial and enterprise clients across East Asia, Southeast Asia, and Oceania. Responsibilities include onboarding new clients, driving product adoption, monitoring usage, identifying areas for improvement, owning account expansion and renewal, and improving customer satisfaction. The ideal candidate will possess strong communication, problem-solving, and analytical skills, along with fluency in Mandarin and English. Success will be measured against key performance indicators (KPIs) like NRR/GRR, aligning with company goals. This role offers significant impact and growth opportunities within a rapidly expanding AI company.
Must have:
  • 3-7 years Customer Success experience in SaaS
  • Strong customer excellence mindset
  • Commercial experience (renewals, expansion)
  • Excellent communication & interpersonal skills
  • Fluency in Mandarin and English
Perks:
  • High-velocity innovation
  • Global team & customer footprint
  • Remote-first work environment
  • Continuous growth opportunities
  • Annual company offsite

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in London and Warsaw. 

About ElevenLabs 

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. 

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-C funding at 3.3B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others). 

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! 

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. 

About the role

We’re looking for a self-starter, highly energetic Customer Success Manager, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our CS team is at the forefront of this. In this role you will:

  • Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region

  • Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region - you’ll specifically be managing customers across East Asia, Southeast Asia and Oceania

  • Play a key role in onboarding new clients and driving long term adoption of multiple products 

  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

  • Own expansion and renewal of accounts within your book of business

  • Measure and improve customer satisfaction & experience.

  • Own your customer success KPIs (NRR/GRR) and track against the company goals.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: 

  • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.  

  • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. 

  • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. 

  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.

  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

  • 3-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.

  • A strong builder and customer excellence mindset.

  • Commercial experience - you will own renewals and expansion for your book of business 

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

  • Excellent problem-solving and analytical skills to address customer needs and concerns.

  • A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.

  • Fluency in Mandarin and English - Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.

What we offer

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) 

  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.

  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

Similar Jobs

DraftKings - Manager, Marketing Operations, Budget & Spend

DraftKings

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Media Strategy Intern

The Walt Disney Company

Montévrain, Île-de-France, France (On-Site)
2 Weeks ago
Veeam Software - Territory Sales Account Executive

Veeam Software

San Diego, California, United States (On-Site)
1 Day ago
Crowd Strick - Sr. Incentive Analyst, Global Partner Experience

Crowd Strick

(Remote)
18 Hours ago
Keywords Studios - Korean Game Linguist

Keywords Studios

Suginami City, Tokyo, Japan (Hybrid)
1 Month ago
ByteDance - [EUI] Technology Partnership Executive - BytePlus

ByteDance

London, England, United Kingdom (On-Site)
6 Months ago
Eleven Labs - Sales Enablement

Eleven Labs

San Francisco, California, United States (Remote)
1 Month ago
Token Metrics - Crypto Investment Analyst (Remote)

Token Metrics

Cape Town, Western Cape, South Africa (Remote)
6 Months ago
Salesforce - Senior Director, Sales Strategy

Salesforce

Tokyo, Japan (On-Site)
6 Months ago
Varonis  - Channel Manager

Varonis

New York, New York, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - Account Opening & KYC Specialist

Interactive Brokers

Tokyo, Japan (On-Site)
8 Hours ago
NBC universal - Ad Sales Marketing & Strategy Internships - Academic Year 2025-2026

NBC universal

Detroit, Michigan, United States (On-Site)
5 Days ago
Veeam Software - Inside Sales Representative with German language

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
1 Day ago
Social Discovery Ventures - User Acquisition Manager

Social Discovery Ventures

(Remote)
8 Hours ago
Tesla - Senior Operations Specialist (Accounts Receivable), Leasing

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Univision - Paid Social Media Analyst

Univision

Bogota, Colombia (On-Site)
18 Hours ago
Eleven Labs - People Operations

Eleven Labs

United Kingdom (Remote)
2 Weeks ago
Cloud Imperium Games - Senior Dialogue Designer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
1 Month ago
Nintendo - Marketing Translation Coordinator (French)

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
WebFX - Remote Copywriter: Technical Writer

WebFX

Philippines (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

ByteDance - Edge Network Engineer

ByteDance

Singapore (On-Site)
2 Weeks ago
ByteDance - Network Software Engineer - Network Systems

ByteDance

Singapore (On-Site)
6 Months ago
ByteDance - System Architect Software Engineer - Data Platform

ByteDance

Singapore (On-Site)
5 Months ago
Animoca Brands - Portfolio Associate

Animoca Brands

Singapore, Singapore (Remote)
1 Month ago
HoYoverse - Litigation Counsel

HoYoverse

Singapore, Singapore (On-Site)
23 Hours ago
Alphasense - Product Specialist

Alphasense

Singapore, Singapore (On-Site)
5 Months ago
IGG - Unity Programmer Intern

IGG

Singapore (On-Site)
6 Months ago
Minecast - Senior Sales Engineer

Minecast

Singapore, Singapore (On-Site)
5 Hours ago
ByteDance - Legal Counsel, Global AI Products

ByteDance

Singapore (On-Site)
2 Weeks ago
ByteDance - LLM Global Data - LLM Safety Performance Operations Team Lead

ByteDance

Singapore (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Google - Account Strategist, Small Business Solutions Engage

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
Google - Apps Performance Specialist, Southeast Asia

Google

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Days ago
Immutable - Head of Customer Growth, Americas

Immutable

United States (Remote)
4 Weeks ago
Tencent - Tencent Cloud - Senior Strategic Sales Executive

Tencent

Tokyo, Japan (On-Site)
3 Months ago
Google - Strategic Partnerships Development Manager, Global Partnerships

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
InMobiInMobi - Strategic Sales Manager, Jakarta - Indonesia

InMobiInMobi

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago
Next Level Business Services - Business Analyst - Mobility

Next Level Business Services

Collegeville, Pennsylvania, United States (On-Site)
6 Months ago
Google - Senior Account Executive, Mid-Market Sales, Google Customer Solutions

Google

Guangdong Province, China (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Overview

ElevenLabs is an AI Audio research and deployment company. 


Our research team develops AI Audio models that generate realistic, versatile and contextually-aware speech and sound effects. Our product team makes these models accessible for everyday users, prosumers, and businesses to create & localize content. 


Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, automate localization processes in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.


For more information, visit www.elevenlabs.io

United Kingdom (Remote)

United Kingdom (Remote)

United Kingdom (Remote)

San Francisco, California, United States (Hybrid)

New York, New York, United States (Remote)

United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug