Customer Success Manager

1 Month ago • 2 Years + • Customer Service • ~ $55,000 PA

Job Summary

Job Description

Neolytix is seeking a proactive and client-focused Customer Success Manager to manage client relationships, improve service delivery, and drive customer satisfaction within the healthcare management services sector. The role involves working with Delivery teams to ensure effective medical billing and revenue cycle management solutions, with a focus on reducing revenue leakage and optimizing the revenue cycle. Responsibilities include building strong client relationships, acting as the primary point of contact, conducting regular check-ins, analyzing revenue cycle data, implementing strategies for improvement, and providing clients with performance reports. The role also entails identifying upselling opportunities, leveraging deep healthcare industry expertise, and communicating complex billing concepts clearly. Project management and coordination with internal teams are also key aspects of this position.
Must have:
  • Build and maintain strong client relationships
  • Analyze revenue cycle data to identify leakage
  • Implement strategies to improve revenue cycle
  • Provide reports and insights to clients
  • Identify upselling and cross-selling opportunities
  • Understand healthcare regulations and trends
  • Communicate complex billing concepts clearly
  • Resolve conflicts and manage client expectations
  • Collaborate with internal teams
  • Bachelor's degree in healthcare/business
  • 2+ years in practice/revenue cycle management
  • Strong knowledge of medical billing software
  • Excellent communication and problem-solving skills
  • Detail-oriented and organized
Perks:
  • Performance bonus (up to 20%)

Job Details

Job Title: Customer Success Manager

Location: Loop, Chicago, IL

About Neolytix: 

Neolytix is a leading provider of healthcare management services, offering specialized solutions for medical billing, credentialing, and revenue cycle management to healthcare organizations across the U.S. We are dedicated to enhancing the operational efficiency and financial health of healthcare providers through data-driven strategies and client-focused services. 

Job Summary: 

We are looking for a proactive and client-focused Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, improving service delivery, and driving customer satisfaction. You will work closely with our Delivery teams to ensure that Neolytix consistently delivers value and impactful solutions in medical billing and revenue cycle management, with a key focus on reducing revenue leakage and optimizing the revenue cycle. 


Key Responsibilities: 

  • Client Relationship Management: 

  • Build and maintain strong, long-term relationships with healthcare provider clients. 

  • Act as the primary point of contact for client inquiries, feedback, and issue resolution. 

  • Conduct regular check-ins, gather feedback, and ensure proactive engagement with clients to foster loyalty and satisfaction. 

  • Revenue Management Skills: 

  • Analyze revenue cycle trends and performance data to identify areas of revenue leakage and opportunities for improvement. 

  • Partner with Delivery teams and clients to implement strategies that enhance revenue cycle performance, reduce revenue leakage, and improve financial outcomes. 

  • Develop and present regular reports and insights to clients, highlighting performance metrics, achievements, and recommendations. 

  • Account Management and Upselling: 

  • Identify and recommend additional services or product enhancements that align with client needs, expanding Neolytix’s footprint within the client’s organization. 

  • Support upselling and cross-selling opportunities to maximize client value and revenue potential. 

  • Healthcare Industry Expertise: 

  • Leverage a deep understanding of Practice Management, Patient Access, Operations, medical billing, coding, claims processing, and compliance standards. 

  • Stay updated on changes in healthcare regulations, payer requirements, and industry trends to provide clients with relevant insights and guidance. 

  • Communication and Interpersonal Skills: 

  • Communicate clearly and effectively with clients, translating complex billing and revenue cycle concepts into understandable terms. 

  • Show empathy and responsiveness in addressing client concerns and navigating high-stress situations, particularly around claims denials or reimbursement delays. 

  • Resolve conflicts and manage client expectations with a solutions-oriented approach. 

  • Project Management and Coordination: 

  • Collaborate closely with Delivery and internal teams to ensure client objectives are met and service quality is maintained. 

  • Identify opportunities for process improvements within client workflows, working with internal teams to implement changes. 

  • Prioritize and manage multiple client accounts, ensuring timely and effective service delivery across all engagements. 


Qualifications: 

  • Bachelor’s degree in healthcare administration, business, or a related field. 

  • 2+ years of experience in practice management, or revenue cycle management within the healthcare or medical billing industry. 

  • Strong knowledge of medical billing software (EPIC, Advanced MD, eCW, Athena), CRM tools, and data analytics platforms. 

  • Proven ability to analyze revenue cycle data, identify trends, and develop solutions to reduce revenue leakage. 

  • Excellent communication, problem-solving, and client relationship management skills. 

  • Detail-oriented, with strong organizational and time management abilities. 
     

Why Neolytix? 

At Neolytix, we value proactive problem solvers and client-focused professionals who are dedicated to driving results. Join our team and contribute to meaningful healthcare transformation, delivering impactful solutions for our clients. 

Apply Today and become a part of Neolytix’s mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service. 

Similar Jobs

PwC - Senior Associate SAP SD

PwC

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Steer Studios - Senior Financial Analyst

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Years ago
Lockwood - UX / UI Designer

Lockwood

Royal Leamington Spa, England, United Kingdom (On-Site)
3 Months ago
upwork - Senior Lead Machine Learning Engineer

upwork

(Remote)
3 Months ago
Snyk - Senior Director, Product Marketing - AI Security

Snyk

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
playrix  - Customer Support Representative (German)

playrix

Portugal (Remote)
9 Months ago
playrix  - Customer Support Representative (German)

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
9 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Birmingham, England, United Kingdom (On-Site)
5 Months ago
Zones - Help Desk Analyst Level 1

Zones

New York, United States (Remote)
1 Month ago
Prism VR  - Customer Success Manager

Prism VR

Los Angeles, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Unity - Technical Project Manager

Unity

San Francisco, California, United States (Remote)
2 Months ago
Tesla - Automotive Mechatronics / Diagnostics Technician

Tesla

Gettorf, Schleswig-Holstein, Germany (On-Site)
5 Months ago
Scanline VFX - Senior Roto/Paint Artist

Scanline VFX

Seoul, South Korea (Hybrid)
6 Months ago
welevel  - Founders Associate

welevel

Munich, Bavaria, Germany (On-Site)
1 Year ago
Lilt - Enterprise Account Development Representative

Lilt

Emeryville, California, United States (Hybrid)
5 Months ago
Accenture - Creative Production Specialist

Accenture

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Zones - Project Manager 1

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
1 Month ago
Axon - Commercial Operations Analyst- Sales Operations

Axon

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Banyan Software - Portfolio Finance Manager

Banyan Software

London, England, United Kingdom (Hybrid)
2 Months ago
Lilt - Enterprise Account Executive

Lilt

London, England, United Kingdom (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

AppLovin - Vice President of Marketing

AppLovin

Palo Alto, California, United States (On-Site)
3 Months ago
Spellbrush - LLM Engineer

Spellbrush

San Francisco, California, United States (On-Site)
4 Months ago
Roblox - Principal Software Engineer, Data Infrastructure

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
Minecast - Senior Manager, Global Accounts Receivable & Collections

Minecast

Lexington, Massachusetts, United States (On-Site)
1 Week ago
Ramp - Account Executive, Public Sector

Ramp

New York, United States (Hybrid)
1 Week ago
GoMotive - Account Executive, Enterprise - Great Lakes

GoMotive

United States (Remote)
3 Months ago
Daybreak Game Company LLC - Software Development Engineer (Server Developer)

Daybreak Game Company LLC

Renton, Washington, United States (Hybrid)
8 Months ago
Power Integrations - Senior Network Engineer

Power Integrations

San Jose, California, United States (On-Site)
3 Months ago
Apple - GPU Post-Silicon Engineering Program Manager

Apple

Austin, Texas, United States (On-Site)
3 Months ago
BioFire - Marketing Manager - Segment Marketing

BioFire

Chicago, Illinois, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Suki - Enterprise Customer Success Manager

Suki

(Remote)
2 Months ago
Lilt - Customer Success Manager

Lilt

Indianapolis, Indiana, United States (Hybrid)
4 Months ago
Sourcegraph  Inc  - Customer Success Manager, Enterprise - EMEA

Sourcegraph Inc

London, England, United Kingdom (On-Site)
3 Weeks ago
D-market - Customer Support Specialist

D-market

Ukraine (On-Site)
2 Weeks ago
Harvey - Enterprise Customer Success Manager, APAC

Harvey

Sydney, New South Wales, Australia (Hybrid)
1 Week ago
TransUnion - Premier Customer Support Relationship Consultant

TransUnion

Alpharetta, Georgia, United States (Hybrid)
2 Weeks ago
The Globel Talent Co - Customer Support Representative

The Globel Talent Co

South Africa (Remote)
2 Months ago
Siemens  - Enterprise Architect for Customer Service

Siemens

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Open Systems Technologies - Customer Service Representative

Open Systems Technologies

Tucson, Arizona, United States (On-Site)
1 Month ago
Sporty - IN Lead - Customer Success

Sporty

Delhi, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded