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Customer Experience Specialist, Sales

Lombardy, Italy (On-site)

Customer Experience Specialist, Sales

2 Weeks ago • All levels • Business Development • Undisclosed

About the job

4 skills required for this role

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communication

lead-generation

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Job Description

As a Sales Customer Experience Specialist at Tesla, you'll be the face of the brand, engaging potential customers, capturing leads, and guiding them through a seamless sales journey. Responsibilities include greeting customers, assisting with vehicle delivery (including product orientations and document verification), conducting pre-delivery inspections, addressing post-sale inquiries, and liaising with the delivery team. You'll need excellent interpersonal skills, strong product knowledge (Tesla vehicles, solar, energy storage), and the ability to communicate effectively. The role requires strong organizational skills to manage multiple priorities in a fast-paced environment, and flexibility to work weekends and evenings. Success in this role will contribute significantly to sales growth and the achievement of team targets. The position requires fluency in English and the local language.

Must have:

Excellent interpersonal skills
Strong product knowledge (Tesla)
Effective communication skills
Exceptional customer service
Strong organizational skills
Flexibility (weekends/evenings)
Fluent in English and local language

What to Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Greet and welcome customers as they enter the showroom, providing a positive and memorable first impression
Assist with the delivery process, including showing customers to their vehicle and providing a final check-out experience
Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car
Verify and confirm all required documents are present and in order prior to delivery
Conduct pre-delivery inspections to ensure each vehicle meets Tesla's high standards for quality
Act as a point of contact for post-sale inquiries, providing assistance and support as required
Liaise with the delivery team, ensuring that customers are kept up-to-date on their vehicle's progress and receive regular updates on delivery timelines

What You’ll Bring

Excellent interpersonal skills with a natural ability to build rapport and engage with customers
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions
Ability to communicate information in an easy-to-understand manner
Proven track record of delivering excellent customer experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Flexibility to work on weekends and evenings as required
Fluent in English and in local language

In qualità di Specialista Esperienza Cliente Tesla, sarai l’immagine del nostro marchio e sarai responsabile di accogliere e coinvolgere potenziali clienti, acquisire nuovi contatti e guidare i clienti, garantendo un processo di acquisto fluido. Come membro cruciale del nostro team dinamico, giocherai un ruolo fondamentale nel plasmare il successo della nostra attività, creando relazioni significative e guidando la crescita delle vendite attraverso efficaci strategie di generazione di opportunitá.

Ciò che ti motiva è la missione di Tesla di accelerare la transizione globale verso l'energia sostenibile. Farai parte di un team vendite e consegne che lavora in modo coeso e flessibile su tutte le attività. Ci aspettiamo collaborerai frequentemente con il team e dimostrerai una mentalità di squadra per raggiungere gli obiettivi di vendita e distribuzione.

Principali responsabilità

Accogliere e dare il benvenuto alla clientela che visita il punto vendita o partecipa ad eventi in modo da identificare potenziali opportunitá, creando una base di potenziali clienti attraverso l’interazione e la raccolta di dati

Fornire un servizio clienti eccezionale, comprendendo le esigenze dei clienti, rispondendo alle loro domande ed obiezioni, nonché proponendo l‘acquisto a potenziali contatti durante l'esperienza di test drive, garantendo un'esperienza positiva e memorabile.

Eseguire strategie di successo per l‘acquisizione di contatti durante gli eventi, garantendo il massimo coinvolgimento e l‘opportunità di tradurre i contatti in clienti.

Gestire e organizzare in modo efficiente i dati relativi ai contatti acquisiti, mantenendo l'accuratezza e la completezza nei sistemi CRM. Aggiornare regolarmente i profili dei clienti con le informazioni pertinenti ottenute durante le interazioni.

Creare valore per i clienti, comprendendo le loro esigenze, presentando i nostri veicoli e comunicando in modo efficace la proposta di valore per favorire le vendite.

Collaborare con i team vendite ed altri dipartimenti competenti per allineare le strategie , condividere approfondimenti e contribuire al miglioramento complessivo nella creazione di opportunitá di vendita, nei processi di vendita e nella proposta di valore legata al prodotto.