Customer Service Advisor

2 Weeks ago • All levels

Job Summary

Job Description

This Customer Service Advisor role is a full-time, remote position offering a competitive hourly rate of $12. Responsibilities include answering customer inquiries via phone, chat, and other electronic methods; providing product information and assistance; handling complaints and billing inquiries; resolving customer service issues; utilizing AWS tools to manage interactions; and adhering to call scripts and policies. The ideal candidate possesses excellent communication skills, proficiency in MS Office, and a typing speed of at least 25 wpm. A high-speed internet connection meeting specific bandwidth and latency requirements is mandatory for remote work.
Must have:
  • High school diploma or equivalent
  • 18 years or older
  • Stable employment history
  • Full-time availability (40 hours/week)
  • Quiet work environment
  • Proficient in internet browsers
  • 25+ wpm typing speed
  • Excellent communication skills
  • MS Office proficiency
  • Full professional English proficiency
  • High-speed internet (specific requirements listed)

Job Details

Description

Customer Service Advisor 

United States

 

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  

 

The Opportunity:  

Position responsibilities:

  • Answering customer inquiries via phone, chat, and other electronic methods
  • Responding to customer requests for product information and assistance
  • Assisting customers with complaints and billing inquiries
  • Resolving customer service issues in a timely and professional manner
  • Utilizing computer technology to handle a high volume of calls
  • Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adhering to call script and call center policies
  • Compiling reports
  • Managing customer interactions using provided Amazon Web Services (AWS) tools

 

The Candidate:   

Required skills/qualifications:   

  • High School diploma or equivalent combination of education and experience   
  • Must be at least 18 years old    
  • A stable history of employment    
  • Willing to accept a temporary assignment  
  • Must be able to work full time, 40 hours a week 
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift   
  • Experience using internet-based browsers such as Chrome, Firefox, Safari   
  • Ability to accurately type at least 25 wpm   
  • Excellent oral and written communication skills   
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)   
  • Must reside within an approved state*   
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)   
  • Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)  
  • 40 Mbps Download   
  • 20 Mbps Upload   
  • 100ms Ping or less   
  • Jitter: 40 MS or less   
  • Wi-Fi Connection is permitted   
  • The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges   

  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

 

*This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV  

 

Similar Jobs

CloudHire - Senior Java Developer with AWS

CloudHire

Karnataka, India (Remote)
1 Week ago
NVIDIA - Senior Technical Program Manager, AI Datacenter

NVIDIA

Beijing, Beijing, China (On-Site)
2 Months ago
Modio - PHP Developer (Video Games), Web Services

Modio

Victoria, Australia (Hybrid)
1 Week ago
Glean - Solutions Architect - Central

Glean

(Remote)
3 Months ago
Netflix - Full Stack Software Engineer L5 - Content Infrastructure & Solutions

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Luxoft - Orchestrade - Azure infrastructure cloud Senior engineer

Luxoft

Poland, Ohio, United States (Remote)
4 Months ago
CloudHire - Full Stack Developer - React and Node

CloudHire

Maharashtra, India (Remote)
1 Week ago
The Walt Disney Company - Software Engineer II - Databases

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Week ago
Voodoo - Senior Data Engineer (Ad networks)

Voodoo

Paris, Île-de-France, France (Hybrid)
1 Month ago
Glean - Solutions Architect - ANZ / Singapore region customer hours.

Glean

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Glean - Software Engineer (Support Tools Developer)

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer (Identity)

The Walt Disney Company

Glendale, California, United States (On-Site)
4 Months ago
Playrix - Technical Director (Game Project)

Playrix

Serbia (Remote)
5 Months ago
Enphase Energy - Staff Front-end Design (Drupal)

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playrix - Technical Director (Game Project)

Playrix

Montenegro (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Georgia, United States

Oculus VR - QA Tester

Oculus VR

San Mateo, California, United States (Remote)
3 Days ago
CatFace - Minecraft Cinematographer

CatFace

Austin, Texas, United States (On-Site)
6 Days ago
Xsolla - Senior DevOps Engineer

Xsolla

Los Angeles, California, United States (Hybrid)
3 Months ago
Glean - Tech Lead Manager - Generative AI Product

Glean

Palo Alto, California, United States (On-Site)
5 Months ago
Games For Love - Mobile Game Production Mentor

Games For Love

Washington, United States (Remote)
6 Days ago
Next Level Business Services - JDE Manufacturing Lead

Next Level Business Services

Huntsville, Alabama, United States (On-Site)
5 Months ago
Canva - Senior Manager, Corporate Accounting

Canva

Seattle, Washington, United States (Remote)
4 Weeks ago
ByteDance - Principal Product Manager - IaaS AI Infra

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
NVIDIA - US Indirect Tax Manager

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Riot Games - Principal Software Engineer - VALORANT, Foundations, Build Platforms

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. 

London, England, United Kingdom (Remote)

Bogotá, Bogota, Colombia (Remote)

United States (Remote)

Chennai, Tamil Nadu, India (Hybrid)

Bogotá, Bogota, Colombia (Remote)

Bogotá, Bogota, Colombia (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Anthology Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug