Customer Solutions Engineer, gTech Ads Retail

6 Days ago • All levels • Full Stack Development • Artificial Intelligence • $97,500 PA - $140,000 PA

Job Summary

Job Description

As a Customer Solutions Engineer at Google's gTech Ads Retail, you'll design and implement innovative technical solutions for advertisers, agencies, and partners. Leveraging Google Cloud and AI/ML, you'll build customized solutions to drive business transformation. Responsibilities include understanding client challenges, collecting requirements, providing consultancy, and applying ad technologies to meet business objectives. You'll proactively identify and solve problems, manage projects, and offer technical setup consultation. The role requires strong technical skills, problem-solving abilities, and excellent communication to convey complex technical concepts to non-technical audiences.
Must have:
  • Bachelor's degree in related field or equivalent experience
  • Coding experience (Java, C/C++, Python)
  • Web technologies experience (HTML, CSS, JavaScript, HTTP)
  • Technical troubleshooting & partner management
  • Architecting and delivering innovative solutions
Good to have:
  • Experience with automating decision pipelines using ML
  • Google Cloud experience
  • Ad serving & martech experience
  • Adaptability to new technologies
  • Excellent communication skills
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Experience with automating decision pipelines based on machine learning methodologies and data science techniques.
  • Experience with Google Cloud to demonstrate and prototype solutions and integrations in customer/partner environments.
  • Experience with the ad serving industry and martech.
  • Ability to learn, understand, and work with new emerging technologies, frameworks, and solutions in the Cloud, AI, and Ads technology space.
  • Ability to absorb technical concepts and communicate them to a non-technical audience.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a Customer Solutions Engineer you will deliver innovative technical solutions and strategic consulting to Google's advertisers, advertising agencies, and partners. In this role, you will leverage Google Cloud's advanced infrastructure and AI/ML capabilities to architect, develop, and implement customized solutions that drive business transformation.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Architect, develop, and deliver innovative solutions leveraging Google's ecosystem, including Google Cloud and Google AI capabilities, to maximize the potential of Google Ads and Google Marketing Platform products.
  • Work with Google's advertisers, agencies, and partners, understand their challenges, collect requirements, provide solutions, consultancy and best practices to apply ad products and technologies to achieve their business goals.
  • Identify and solve client problems proactively and creatively through project management and consultation on technical setup.

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About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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