Customer Support Specialist - German Speaker

2 Weeks ago • 1 Years + • Operations • Undisclosed

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Job Description

Tesla's Financial Operations team seeks a German-speaking Customer Support Specialist to provide exceptional service to Tesla owners throughout their contract lifecycle. Responsibilities include guiding owners through lease returns, buyouts, and early terminations; handling inquiries via phone and email; collaborating with internal teams to resolve issues; managing inbound/outbound customer tasks (arrears, complaints); contributing to customer-facing resources; and participating in special projects. The ideal candidate possesses superior communication skills, strong moral fortitude, and a keen understanding of customer service etiquette. Proactive issue resolution and a commitment to a high level of customer satisfaction are crucial.

Must have:

1+ year customer service experience
Excellent German and English communication
High integrity and accountability
Strong attention to detail
Proactive problem-solving skills

What to Expect

The Customer Support Specialist is part of Tesla’s Financial Operations team and will work with customers throughout their contract life to ensure the best ownership experience. Specialists bring personalization to the lease end experience by assisting owners with any questions or requests they might have as well as customer outreach to resolve issues with customers pro-actively. They also serve as a resource for information for owners and other stakeholders on customer facing aspects of the financing and leasing experience in the markets we serve.

The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers.

What You’ll Do

Work with current Tesla owners to guide them through their ownership experience including assisting in processing lease returns, buyouts, early terminations and other ad hoc requests
Answer both emails and telephone calls ensuring customers can easily get in touch with Tesla Financial Services and receive a high level of service
Coordinate functionally with sales, delivery, service, finance, and other internal teams to resolve customer queries and building processes to support similar future requests or questions
Manage a pipeline of inbound and outbound customer tasks including arrears outreach, complaints handling and outreach campaigns
Contribute to customer facing resources and work with the Digital Product team to improve the ability for customers to self-serve throughout their ownership
Assist with special projects as needed

What You’ll Bring

At least one year of customer facing experience, with a strong awareness of appropriate behavior when supporting customers
High level of integrity and accountability
Strong written and verbal communication skills and ability to interact effectively with all levels of management in German and English
Ability to work independently with a superior attention to detail
Comfort working in a fast-paced environment
Flexibility to work overtime, including some weekends and holidays

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