Field Service Engineer

Job Title

Job Description

About the Organization 

Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions – North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape.

Position Title- Field Service Engineer

Location - Kolkata

Responsibilities: -

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently.

• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame for his designated area.

• The FSE would implement FCOs of the respective modalities and must act as a support resource to other FSEs for their implementation

• The FSE would report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality Leader and Territory Manager.

• Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer.

• The position of the FSE would entail Commissioning and Handing-over of the respective systems projects.

• The FSE would coordinate the process of Spare parts Sales with the Customer assisting the Territory manager, Operations manager and CS Sales Support.

• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview (senior FSE)

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure the return of all parts with proper documentation.

• The FSE will close calls in time with proper bookings of expenses and man hours in system.

• The FSE must adapt and identify himself as a back up to the Territory Manager of the respective territory (senior FSE)

• The FSE would also Manage Strategic Key Accounts and other Customers for the respective Territory and modality in order to ensure Customer Satisfaction.

• The FSE would also be responsible for the timely escalation of certain issues to the concerned FSE, TM and Technical team and work as a team to provide appropriate solutions.

• FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely creation of CFMS.

• He / She would track & identify generic product quality, site related issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports / CFMS.

• The FSE must take care of assigned customer accounts for all customer service-related activities.

• He / She would also Manage the Key Accounts for the respective modality to ensure Customer Satisfaction.

• He/She would be responsible for maintaining uptime records for assigned accounts. Ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips Health Systems policy and targets.

• To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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