Global Operations Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Global Operations Specialist is responsible for analyzing the organization's sales performance and operational efficiency worldwide. This role involves supporting global sales teams and executives by providing detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation. Additionally, the specialist will play a crucial role in implementing and maintaining sales automation tools in various regions to enhance organizational value.

What You Will Do as a Global Operations Specialist:

Employees employed in the role of Global Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your responsibilities will include, but are not limited to:

• Coordinate with Partners and sales operations globally
• Support global onboarding of partners and internal teams with tools, documentation, and process training.
• Analyze trends and performance metrics to identify opportunities for efficiency and growth.
• Manage global portals, ensuring updated catalog and prices
• Provide daily operational support 
• Monitor invoicing and address payment delays
• Deliver business intelligence through reporting and analysis
• Build relationships with sales and corporate support leadership
• Communicate frequently and effectively
• Drive results and follow through
• Participate in calls for communication, improvement, and alignment

What You Will Bring to the Team:

• At least 5 years of Data Analyst, Business Intelligence, Financial Analyst, Operations Analyst
• Experience in offshore/out-sourced environments, sales, business operations, or marketing with project coordination
• Effective communication skills across all levels of business
• Advanced Excel Skills in MS Office tools, especially Excel and Power Bi for advanced modeling and data analysis
• Detail-oriented with high accuracy
• Ability to work in a fast-paced environment and meet deadlines
• Excellent customer service and account management skills
• Strong analytical, problem-solving, and decision-making abilities
• Neutral accent with good articulation and professional escalation management
• Outstanding presentation and communication skills
• Graduate – In any discipline.

Zones offers a comprehensive Benefits package 

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or  disability. 

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)