Global People Business Partner

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, we were congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). We were named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. We are also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded the company, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We are the People & Culture Team. We are the enablers of people & the protectors of the culture. We respect & empower at every step. We like to see ourselves as the heart and soul-bringer of our company and of our culture. We hire, we train and we retain. And as People Business Partners, we are the gatekeepers of our company. We are the smiling bright face & wise decision-makers holding a great responsibility. Our aim is to find the A-players out there. The “Master-communicator” phrase doesn’t even begin to cover our people skills. We love what we do. That’s how we succeed in People & Culture processes in 5 continents & 27+ regions. You can either watch us conquer the world, or join us!

As a People Business Partner day in and day out you will

• Provide guidance and assistance to our related HQ Business departments and certain regions on a broad range of human resources processes;
• Act as a thought partner to the department leaders to improve people-related issues including engagement, productivity and performance, learning and development, hiring, retention, recognition, communication, and more;
• Take a significant role in building and implementing new People and Culture strategies aligned with departmental and organizational OKRs;
• Foster “one team” culture by working closely with all Center of Excellence functions (People Operations, Recruitment, Learning & Development, HR Analytics, Internal Communication, and Employer Branding) to cultivate our candidate and experience;
• Conduct 30-60-90 day interviews with newcomers, assess engagement on a proactive, ongoing basis; identify and work to address disengagement issues early;
• Support People & Culture Manager with NPS actions;
• Be a strategic consultant by offering valuable insights to recruitment teams, and managing the full-cycle recruiting process;
• Source, engage, and nurture relationships with culture-fit top talents to empower our team;
• Actively contribute to the employer branding activities to share our story with our potential team members.

We want you to join us while we are taking a step into the future if you have

• 5+ years of experience in an HR role, or at least 3 years of experience as an HR Business Partner in non-tech divisions
• Experience in People and Culture practices, including recruitment, talent management, and learning and development; working knowledge of current immigration laws and processes will be a plus
• Exceptional teamwork and the ability to establish strong relationships at all levels and across functions within the organization
• Ability and desire to take leadership responsibility
• A strategic mindset that allows you to come up with successful plans of action and to bring new perspectives to the table
• Excellent command in both spoken and written English
• Prior experience in high growth and fast-paced environment (startup or technology company experience is a big plus)
• Skills required to manage recruiters and researchers to reach hiring goals across the organization and to screen candidates
• Ability to juggle multiple tasks with superb multitasking skills and prioritization

While exporting our technology to the world, we offer you

• A chance to work in an international, diverse, and inclusive environment
• To be a part of an industry that’s shaping the future of customer experiences
• Opportunity to be a part of different side projects depending on your interests
• Access to many hard and soft skill training to help you improve and challenge yourself
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• Free access to exclusive platforms such as Blinkist, Masterclass, and Spotify
• Chance to become a Shareowner with the "Shareowner System"
• Inclusive Private Health Insurance
• Food ticket to cover all the yummy food expenses monthly
• The infamous team activities are bursting with fun. Check out: https://www.instagram.com/lifeatinsider/
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.