HC Associate

Purpose of Job: 

PwC has an opportunity available for an HC Associate who will play a critical role within our HR Operations department. You will provide advanced administrative support and contribute to the effective functioning of HR Operations.  

The role requires a deep understanding of HR processes, excellent organisational skills, and the ability to handle complex tasks while maintaining confidentiality and professionalism. The HC Associate’s contributions are pivotal in ensuring a smooth and efficient HR Function and supporting the organisation’s overall goals. 

Responsibilities: 

Administration: 

• Action requests sent to SNOW and liaise with stakeholders to resolve queries. 

• Capture and submit accurate information on WD and other HC databases. 

• Check that information interfaces to downstream systems on a daily basis. 

• Extract various reports as and when requested. 

• Regular data clean-ups. 

• Telephonic confirmation of employment (external and internal). 

• Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters. 

• Ensure compliance with the firm’s security policies and standard operating procedures. 

• Assist with the firm onboarding process. 

• Assist with bulk projects as and when required. 

• Action requests sent to the HC Operations and liaise with stakeholders to resolve queries. 

• Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.). 

• Extract various reports as and when required by HC Operations Leaders. 

• Maintain HC Operations checklists for record and control purposes. 

• Draw regular data clean-up reports to ensure data integrity. 

• Ensure compliance with the firm’s security policies and standard operating procedures. 

HR Operations Support: 

• Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding. 

Employee Records Management: 

• Oversee the maintenance and accuracy of employee records in compliance with data protection regulations. 

Onboarding and Offboarding: 

• Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation. 

• Ensure that staff members are offboarded and signed off timeously. 

Data Reporting and Analysis: 

• Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making. 

• Utilise Workday and relevant tools effectively. 

Compliance and Policies: 

• Stay updated on HR-related laws and regulations related to employment contracts. 

• Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records. 

Process Improvement: 

• Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency. 

Key Competencies and Attributes: 

• Strong organizational skills and attention to detail. 

• Excellent communication skills, both written and verbal. 

• Relationship management 

• Proactive in looking for opportunities 

• Project management skills 

• Teamwork 

• Resourceful 

• Good turnaround and delivery time 

• Resilient in the face of obstacles 

• Dynamic and innovative 

• Enthusiastic and positive 

• Strategic thinking with the capability to align HR initiatives with the overall business objectives. 

• Leadership skills to guide and collaborate with other departments. 

• Ability to work under pressure 

• Ability to multitask and meet deadlines 

• Analytical skills 

• Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy. 

Qualification & Experience: 

Requirements: 

• Diploma in HR Management or Business Administration or related. 

• Minimum 1-2 years proven working experience as an HR administrator or in a similar HR support role. 

• Solid understanding of HR processes, policies, and best practices. 

• Proficiency in HRIS (Workday preferable) software and MS Suite. 

• Working experience on Service Now (SNOW) and MIE will be highly advantageous. 

• Discretion and integrity in handling sensitive HR information. 

• Ability to multitask and manage priorities effectively. 

• Problem-solving aptitude and a proactive approach to challenges. 

• Knowledge of employment laws and regulations is advantageous.