Headcount Manager, Senior Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for a skilled Workforce Operations Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team! 

HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organization’s annual workforce plan.

They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes.

This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning.

Your Impact

Manage the Global Professional Services Workday queue for Headcount related requests including net new positions, backfills, cost impacting position and job requisition edits as well as data loads for bulk position details. 

* Provide support to the field and other key stakeholders 
* Translate Workforce Operations objectives into the headcount plan execution in Workday
* Maintain Workforce Operations guardrails when reviewing incoming requests. Track and flag trends to key stakeholders (Workforce Ops, Finance, Business Leaders)
* Maintains org’s headcount plan via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions) 
* Be trusted with access to sensitive cost related data to help inform decisions. 
* Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success and Workday Center of Excellence) to manage headcount requests as well as improve HCM processes and systems 
* Advocate for and implement process improvements, finding new ways to automate existing tasks and solve operational issues. Propose effective changes to systems and processes to address root causes
    

Required Skills / Experience

* 4+ years of professional experience in an analytical role, operations or strategy department
* Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations
* Critical thinking and ability to make decisions within business guardrails
* Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way
* Comfortable with changing requirements and priorities
* Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information
* Ability to multitask effectively in a fast-paced, quickly changing environment
* Ability to work independently and collaboratively in a dynamic environment.
* Assist with ad-hoc analysis and presentation requests
    

Preferred Skills

* Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).
* Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.