Operations Program Manager

1 Day ago • All levels

Job Summary

Job Description

As an Operations Program Manager at Scale, you will be responsible for running solutions, tools, and processes to ensure timely delivery of services while maintaining the highest quality standards. You will be part of a team focused on ensuring steady delivery and customer satisfaction. Your role will involve improving existing processes and tools globally, collaborating with stakeholders, creating effective feedback loops, and building detailed reporting for other leaders. This position offers an opportunity to work with various teams across the company and around the globe, with responsibilities including driving critical operational processes, improving existing processes and tools, and communicating detailed reporting.
Must have:
  • Experience in supply chain, finance planning, or operational roles.
  • Analytical, planning, and process improvement capabilities.
  • Undergraduate or graduate degree from a top university.
  • Experience leading day-to-day activities and improving processes.
  • Action-oriented mindset for problem-solving and delivering outcomes.
  • Experience with reading and writing SQL.

Job Details

Scale is at the forefront of enabling Machine Learning across multiple industries including self-driving cars. As one of Scale's Operations Program Managers, you'll be running solutions, tools, and processes to ensure timely delivery of our services while maintaining the highest quality standards. We are growing operations rapidly, onboarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome.

 

You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, and then handing over new designs to a team of skilled operators.

 

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

You will:

  • Drive some of our most critical operational processes
  • Improve existing processes and tools globally
  • Collaborate with stakeholders to improve processes for new and existing customers
  • Create an effective feedback loop between the frontline, product, strategy, and customers
  • Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy

Ideally, you'd have: 

  • Industry experience in supply chain, finance planning, in an operational role, and/or in a top tier consulting firm
  • Analytical, planning, and process improvement capability
  • An undergraduate degree from a top university in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
  • Experience leading day-to-day activities and improving processes
  • An action-oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
  • Experience with reading and writing SQL

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Similar Jobs

Scale AI - Software Engineer, GenAI Operator Group

Scale AI

San Francisco, California, United States (Hybrid)
1 Day ago
Scale AI - Machine Learning Engineer

Scale AI

San Francisco, California, United States (On-Site)
9 Hours ago
ByteDance - Partnership Development Specialist - LLM Data Acquisition and Production

ByteDance

San Francisco, California, United States (On-Site)
3 Months ago
Google - Student Researcher, BS/MS, Winter/Summer 2025

Google

Waterloo, Ontario, Canada (On-Site)
5 Months ago
Meta - Research Scientist Intern, Photorealistic Telepresence (PhD)

Meta

Redmond, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scale AI - Senior Software Engineer, GenAI Violations

Scale AI

San Francisco, California, United States (Hybrid)
1 Day ago
Google - Field Solutions Architect II, Generative AI, Google Cloud

Google

San Francisco, California, United States (On-Site)
2 Days ago
GoMotive - Engineering Manager, Full Stack (MarTech)

GoMotive

(Remote)
1 Day ago
NVIDIA - Research Scientist, Deep Learning and Computer Vision

NVIDIA

Taipei City, Taiwan (On-Site)
3 Months ago
Scale AI - HRBP

Scale AI

Doha, Doha Municipality, Qatar (Hybrid)
1 Day ago
NVIDIA - Principal Software Program Manager

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago
ByteDance - Software Engineer Intern (On-Device AI - Intelligent Creation-AI Platform)

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago
Meta - Research Scientist, Machine Learning (PhD)

Meta

Bellevue, Washington, United States (On-Site)
2 Weeks ago
NVIDIA - Senior Physical Design Methodology Engineer, Innovus Flows

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago
PlayStation Global - Staff Machine Learning Engineer, Anomaly Detection

PlayStation Global

London, England, United Kingdom (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Mexico City, Mexico

Netflix - Senior Manager, Post Services, LATAM Operations

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Weeks ago
Aptive - Supervisor of Labor Relations GPE III

Aptive

Guadalupe, Zacatecas, Mexico (On-Site)
1 Day ago
Nagarro - Senior Staff Engineer

Nagarro

Mexico (Remote)
6 Months ago
Adyen - Enterprise Sales Development

Adyen

Mexico City, Mexico (Hybrid)
9 Hours ago
Google - Software Engineer, Java and Kotlin Ecosystem

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Warner Bros Games - Sr Financial Analyst

Warner Bros Games

Mexico City, Mexico City, Mexico (Hybrid)
2 Months ago
Google - Staff Software Engineer, Core, Dagger

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Amber - Senior Concept Artist

Amber

Guadalajara, Jalisco, Mexico (On-Site)
8 Months ago
Google - Email Growth Marketing Manager, Global Ads

Google

Mexico City, Mexico City, Mexico (On-Site)
2 Days ago
Nielsen Holdings - SAP Analytics Cloud (SAC) Planning Developer

Nielsen Holdings

Mexico (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scale AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug