Implementation Manager

1 Month ago • 5 Years + • Operations

Job Summary

Job Description

As Implementation Manager at Crunchyroll, you'll ensure smooth communication and coordination between teams. Responsibilities include managing information flow from intake to Customer Experience (CX) teams, prioritizing CX requirements during launches, partnering with Product & Program teams to scope CX needs, representing CX in key meetings, reporting on product/promo roadmaps, creating and leading CX implementation plans, conducting post-launch retrospectives, and performing competitor benchmarking. You'll be the 'air traffic control' for the CX team, ensuring they have the resources to serve Crunchyroll fans effectively. This hybrid role is based in Dallas, Texas.
Must have:
  • 5+ years Project Management experience
  • Strong technical and product understanding
  • Excellent communication (written/verbal)
  • Analytical & detail-oriented
  • Data-driven efficiency focus
Perks:
  • Competitive compensation & bonus
  • Flexible time off
  • Comprehensive benefits (medical, dental, vision)
  • HSA, FSA, 401k with match
  • Commuter benefit
  • Parental support program
  • Pet insurance

Job Details

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As Implementation Manager at Crunchyroll you will help ensure smooth communication and coordination between several teams. You manage the flow of information from intake to the relevant Customer Experience (CX) teams, ensuring that each team is prepared for any customer-related queries or issues and you make certain that CX's requirements are prioritized during launch and release planning.

  • Partner with Product & Program team members to scope CX requirements
  • Represent CX in the weekly Product, Marketing and Business Operations meetings. Attend weekly GTM and anticipate customer affecting launches.
  • Report on and present upcoming product/promo roadmap.
  • Create and lead CX implementation plans for major launches or promos.
  • Hold post-launch retrospectives.
  • Complete competitor benchmarking as needed.

You will report to the Senior Manager, CX Enablement.

Hybrid position based in Dallas, Texas.

About You

We get excited about candidates, like you, because...

  • 5+ years of experience in Project Management
  • Strong technical and product understanding / background in product management
  • Top level critical thinking, problem solving skills and written/verbal communication
  • Analytically and detail oriented with a focus on using data to improve efficiency within the team.

About the Team

The CX Enablement team is "The Air Traffic Control" of CX and Trust and Safety. We foster a culture of communication and collaboration within the Customer Experience Team through helping the team have all information and resources needed to super-serve Crunchyroll fans.You will support our team with the Initiative Management and will contribute to our goal to go beyond providing high-level program management support.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Service. We serve our community with humility, enabling joy and belonging for others.

  • Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Similar Jobs

Puzzle Cats - Software Developer Intern

Puzzle Cats

Toronto, Ontario, Canada (On-Site)
8 Months ago
PwC - Senior Associate - Risk Assurance Services (Business Solution)

PwC

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
5 Months ago
Salesforce - Director, Corporate Communications

Salesforce

Tokyo, Japan (On-Site)
6 Months ago
Corsair - Planner

Corsair

Taiwan (On-Site)
1 Month ago
Amanotes - Ads Monetization Specialist

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Tesla - Service Advisor

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
Sphere Entertainment Co - Food & Merchandise Supervisor - Premium Suites

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Week ago
Next Level Business Services - SCSM Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Google - Strategy and Operations Manager, Performance

Google

Tokyo, Japan (On-Site)
6 Days ago
Tesla - Operations Coordinator

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ubisoft - Game Designer

Ubisoft

Pune, Maharashtra, India (On-Site)
2 Months ago
PwC - Senior Associate - SAP ABAP - RDC

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
PwC - Senior Associate Forensic BCN

PwC

Barcelona, Catalonia, Spain (On-Site)
6 Months ago
Tesla - Data Engineer Internship

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Nintendo - Intern - Retail Marketing & Strategy

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
ByteDance - Payment Growth and Marketing Strategy Lead- Global Payment

ByteDance

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
PwC - Senior Associate - External Audit

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
G5 Games - C++ Gameplay Programmer

G5 Games

(Remote)
5 Months ago
Jam City - Manager, 3D Art

Jam City

Burbank, California, United States (Hybrid)
6 Days ago
PwC - Senior Associate - SAP BPC - GDC

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dallas, Texas, United States

ByteDance - Research Scientist- Foundation Model, Vision and Language

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Scientific Games  - Director, Product Management

Scientific Games

Alpharetta, Georgia, United States (On-Site)
8 Hours ago
Google - Strategy and Operations Senior Associate

Google

New York, New York, United States (On-Site)
6 Days ago
The Walt Disney Company - Coordinator, Talent Relations (FX)

The Walt Disney Company

Los Angeles, California, United States (On-Site)
1 Week ago
Next Level Business Services - Business Analyst

Next Level Business Services

Petaluma, California, United States (On-Site)
6 Months ago
ByteDance - SoC System Software Architect

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Obsidian Entertainment - Engine Programmer (Staff/Senior)

Obsidian Entertainment

Irvine, California, United States (On-Site)
8 Months ago
Epic Games - Character Concept Outsource Lead

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Backbone - Lead Electrical Engineer

Backbone

Atherton, California, United States (Hybrid)
9 Months ago
Sophic Synergistics LLC - Human Factors Specialist Aerospace Focused

Sophic Synergistics LLC

Houston, Texas, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Service Advisor

Tesla

Capital Region Of Denmark, Denmark (On-Site)
2 Months ago
The Walt Disney Company - Production Manager

The Walt Disney Company

Toronto, Ontario, Canada (On-Site)
1 Week ago
Google - Program Manager II, Operations, Google Data Centers

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Google - Head of Portfolio Planning and Analytics, Energy and Location Strategy

Google

Kirkland, Washington, United States (On-Site)
1 Week ago
Easygo - Payments Operations Specialist

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Epic Games - Vendor Manager, Trust & Safety

Epic Games

United States (On-Site)
1 Month ago
Next Level Business Services - BPM solution consultant

Next Level Business Services

Edison, New Jersey, United States (On-Site)
6 Months ago
DraftKings - Associate Manager, Lottery Fulfillment

DraftKings

Manchester, New Hampshire, United States (On-Site)
3 Months ago
Deliveroo - Store Manager

Deliveroo

Bristol, England, United Kingdom (On-Site)
2 Months ago
Windranger Labs - Customer Support Specialist (Live Chat)

Windranger Labs

Apac, Northern Region, Uganda (Remote)
2 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.


Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation

London, England, United Kingdom (Hybrid)

Los Angeles, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Dallas, Texas, United States (On-Site)

Los Angeles, California, United States (Hybrid)

Dallas, Texas, United States (On-Site)

Los Angeles, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Los Angeles, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Crunchyroll

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug