Job Summary

Job Description

As Implementation Manager at Crunchyroll, you'll ensure smooth communication and coordination between teams. Responsibilities include managing information flow from intake to Customer Experience (CX) teams, prioritizing CX requirements during launches, partnering with Product & Program teams to scope CX needs, representing CX in key meetings, reporting on product/promo roadmaps, creating and leading CX implementation plans, conducting post-launch retrospectives, and performing competitor benchmarking. You'll be the 'air traffic control' for the CX team, ensuring they have the resources to serve Crunchyroll fans effectively. This hybrid role is based in Dallas, Texas.

Must have:

5+ years Project Management experience
Strong technical and product understanding
Excellent communication (written/verbal)
Analytical & detail-oriented
Data-driven efficiency focus

Perks:

Competitive compensation & bonus
Flexible time off
Comprehensive benefits (medical, dental, vision)
HSA, FSA, 401k with match
Commuter benefit
Parental support program
Pet insurance

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problem-solving

Job Details

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As Implementation Manager at Crunchyroll you will help ensure smooth communication and coordination between several teams. You manage the flow of information from intake to the relevant Customer Experience (CX) teams, ensuring that each team is prepared for any customer-related queries or issues and you make certain that CX's requirements are prioritized during launch and release planning.

Partner with Product & Program team members to scope CX requirements
Represent CX in the weekly Product, Marketing and Business Operations meetings. Attend weekly GTM and anticipate customer affecting launches.
Report on and present upcoming product/promo roadmap.
Create and lead CX implementation plans for major launches or promos.
Hold post-launch retrospectives.
Complete competitor benchmarking as needed.

You will report to the Senior Manager, CX Enablement.

Hybrid position based in Dallas, Texas.

About You

We get excited about candidates, like you, because...

5+ years of experience in Project Management
Strong technical and product understanding / background in product management
Top level critical thinking, problem solving skills and written/verbal communication
Analytically and detail oriented with a focus on using data to improve efficiency within the team.

About the Team

The CX Enablement team is "The Air Traffic Control" of CX and Trust and Safety. We foster a culture of communication and collaboration within the Customer Experience Team through helping the team have all information and resources needed to super-serve Crunchyroll fans.You will support our team with the Initiative Management and will contribute to our goal to go beyond providing high-level program management support.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.