Infrastructure and Experience Specialist

2 Months ago • All levels • $85,000 PA - $95,000 PA

Job Summary

Job Description

The Infrastructure and Experience Specialist (IES) is responsible for supporting the daily operations of an organization’s IT infrastructure. This role involves managing and troubleshooting servers, networks, and hardware, as well as providing support to end users. The IES will work closely with senior IT staff to ensure smooth operation of systems and networks, assist with system upgrades and maintenance, and resolve any IT-related issues that arise. The specialist will be located in a customer-facing location. The responsibilities include maintenance, configuration, and reliable operation of computer systems and networks. Troubleshooting hardware and software errors, collaborating with engineering and global network operations teams. Installing and upgrading computer components and software, and building/integrating automation processes.

Must have:

Knowledge of data center environments and network equipment.
Experience in installing, monitoring, and maintaining data center equipment.

Good to have:

Bachelor’s in computer science, IT, Engineering, or 3+ years of datacenter work experience.
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Knowledge of current AV trends with understanding of AV networking principals.
Prior mentoring/training of Jr. level team members.
CTS Certification

Perks:

Medical, dental and vision coverage.
Life insurance, disability insurance.
401(k) plan with matching provision.

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

kubernetes

powershell

linux

communication

innovation

networking

problem-solving

Job Details

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.

Position Overview:

The infrastructure and Experience Specialist (IES) is responsible for supporting the day-to-day operations of an organization’s IT infrastructure. This role involves managing and troubleshooting servers, networks, and hardware, as well as providing support to end users. The IES will work closely with senior IT staff to ensure smooth operation of systems and networks, assist with system upgrades and maintenance, and resolve any IT-related issues that arise.

This position will be located within a highly visible, customer-facing location that provides support to Executive level internal and external customers. Most work will be completed on-site within the facility located in Redmond, WA.

What you’ll do as the Infrastructure and Experience Specialist (IES):

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network, servers, and virtualization/clustering.
Troubleshoot hardware and software errors by using reporting capabilities, running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Collaborate with engineering and global network operations teams to ensure cybersecurity as well as site and cross-site network operation.
Install/upgrade computer components and software, and build/integrate automation processes.
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT/networking infrastructure.
Mentor to other teammates and jr. datacenter technicians on datacenter operations
Upgrade of existing datacenter environment to global standards.
Additional technical related tasks/activities as they arise.

What you will bring to the team:

Working knowledge of data center environments, servers, and network equipment including VLan’s, Clustering, Kubernetes, Active Directory, virtualization and cloud computing.
Extensive experience in installing, monitoring, and maintaining data center equipment and ability.
Exceptional ability to work as part of a team, provide IT support, and resolve issues.
Ability to keep up with advancements in data center infrastructure and technologies.
A proven track record of developing, documenting, and implementing IT/network strategy and plans
Exceptional communication skills and professional demeanor.
Experience with PowerShell scripting and other automation tools

Recommended:

Bachelor’s in computer science, IT, Engineering, or 3+ years of datacenter work experience.
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Knowledge of current AV trends with understanding of AV networking principals.
Prior mentoring/training of Jr. level team members.
CTS Certification

Qualified candidates can expect a salary range of $85,000 - $95,000.

#LI-JL1

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.