IT Helpdesk Engineer
Job Summary
Job Description
The IT Helpdesk Engineer will be part of the Helpdesk team, requiring basic tech experience and skills in problem determination and troubleshooting end-user IT problems. The role involves handling service requests, taking ownership of problem resolution, and analyzing and resolving user issues via phone and remote sessions. Responsibilities include providing IT support for company users, enterprise devices, provisioning new computers, and user training. The job involves excellent English skills, communication, and the ability to prioritize urgent requests. The candidate should be patient and kind in providing user service.
Must have:
- 2+ years helpdesk experience (hi-tech advantage)
- Knowledge of Microsoft Windows 10/11 and Office 365
- Knowledge with Active Directory
- Excellent troubleshooting skills for hardware/software
- Knowledge with Intune and Autopilot process
- Knowledge with Jamf and Mac devices
- Knowledge with GPO, SCCM
- Knowledge with PowerShell (Advantage)
- Knowledge in client networking (TCP-IP, DNS)
- Knowledge of how VPN connections work
- Excellent communication skills
- Ability to prioritize urgent requests
- High human relations awareness
- Patient and kind - User service
- Excellent English - MUST
5 skills required
Job Details
Summary
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: “Is my data safe?”
At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. We’ve building the industry’s first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
Responsibilities
IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.
Requirements
- At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
- Knowledge in Microsoft systems – Windows 10\11 and Office 365
- Knowledge with Active Directory
- Excellent troubleshooting skills in hardware and software issues
- Knowledge with Intune and Autopilot process
- Knowledge with Jamf and Mac devices
- Knowledge with GPO, SCCM
- Knowledge with PowerShell (Advantage)
- Knowledge in client networking (such as TCP-IP, DNS – client-side)
- Knowledge of how VPN connections work
- Excellent communication skills
- Ability to prioritize urgent requests
- High human relations awareness
- Patient and kind – User service
- Excellent English- MUST
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Hybrid
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