CloudOps Engineer

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.
 
You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. 
 
You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

Key Responsibilities:

• Lead DevOps Coordination: Provide guidance, mentorship, and technical oversight  to a DevOps resource ensuring smooth CI/CD pipelines and operational excellence.
• ITIL Process Ownership: Supervise and improve ITIL processes to deliver consistent and reliable infrastructure operations.
• Cloud Infrastructure Management: Maintain, and optimize scalable, resilient  cloud infrastructure on AWS, ensuring service availability and performance.
• Operations Support: Act as escalation point for application and infrastructure issues, collaborating with development and client support teams.
• Service Excellence: Maintain high customer satisfaction through timely issue resolution, detailed communication, and continuous service improvement.
• Environment Configuration: Lead the configuration, deployment, and upgrade of environments, ensuring consistency, accuracy, and adherence to best practices.
• Monitoring & Optimization: Develop monitoring strategies, automate routine tasks, and proactively identify areas for system performance tuning.
• Documentation & Knowledge Sharing: Maintain comprehensive documentation and participate in knowledge transfer sessions across teams and stakeholders.
• On-Call Participation: Participate in the on-call rotation and coordinate response efforts, ensuring timely resolution of critical issues.

Required Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3+ years in infrastructure, CloudOps, or DevOps roles with leadership or mentorship experience.
• 3+ years of hands-on experience in AWS cloud environments.
• 2+ years overseeing ITIL-based processes; ITIL certification is a plus.
• Strong experience with Infrastructure-as-Code (Terraform, CloudFormation).
• Proficiency in scripting (Shell, Bash, Python, or PowerShell).
• Familiarity with containerization (Docker) and orchestration (Kubernetes).
• Proven track record in managing production and test systems in cloud 
  environments.
• Experience with CI/CD tools (Jenkins, GitLab CI, or similar).
• Excellent troubleshooting skills across application, infrastructure, and network layers.
• Experience with relational databases (PostgreSQL, Oracle) and performance tuning.
• Strong communication and client-facing skills, including the ability to lead technical discussions in English.

Preferred Skills:

• ITIL Foundation or higher certification.
• Exposure to service monitoring tools (Prometheus, Grafana, Datadog, etc.).
• Security-first mindset with familiarity in cloud security practices.
• Experience in regulated environments or delivering to enterprise clients.
• Understanding of compliance frameworks (ISO 27001, SOC 2, etc.).
• Previous exposure to code changes in Python-based web frameworks such as Django and Flask.