IT On-Site Support Engineer

Locations: Beijing  Time type: Full time

Responsibilities: 

• Main point of contact for business managers regarding all IT Services delivered in China
• Management, monitoring and control of IT services delivered on site by Service Provider
• Follow up on major issues, escalations, and complaints
• Involved in all global and local projects which have potential impact on site and user community
• As part of the global role, work with peers and central team to improve global services and processes
• Attend and provide support for IT audits, security audits, quality audits, BSI, T-Systems audits
• Work on improvement plans, recommendations, and observations as outcome of audits
• Ensure standards and policy requirements are implemented properly on site to secure certifications
• Good relationship with colleagues, local IT team and users. Enthusiastic and positive mindset.
• Work in close collaboration with Site Managers and Facility Managers.

Requirements:

• A university degree with business management orientation, completed training as an IT system administrator or comparable qualification, as well as initial work experience would be an advantage.
• Good knowledge of the planning and implementation of IT projects of various scope
• Solid experience in the field of technical documentation and the ability to present complex interrelationships in an easy and understandable way.
• Enthusiasm for result-oriented communication with different stakeholders and the transfer of knowledge in the context of trainings and seminars.
• Experience with acting between business & IT service organization, being persuasive when required.
• Good IT background knowledge covering multiple domains including network basics, workplace, and applications support, with a plus for R&D field
• Constant desire to improve the status quo, to learn about and discover new things.
• Structured, analytical, and logical mindset.
• Project management experience, ideally Agile / SAFe
• Experience in managing a team of IT engineers.

More information about NXP in Greater China...