ITSM Practice Manager – Change enablement

If you are interested, Please share your resume to career.hltc@hlag.com

Responsibilities:

As ITSM Practice Manager – Change Enablement you will be responsible for this core ITIL Practice and its strategic direction. You will work across all the functional areas within the IT and ensure processes within your scope are defined, implemented, adhered to and aligned with business needs. Your responsibilities include but are not limited to:

• Create / redesign Change Enablement practice, communicate and enforce effectively across IT, track performance, report on process quality and drive continuous improvement.
• Provide process guidance and trainings – both internal and external – and enforce process compliance.
• Drive Process standardization, enforcing ITIL best practices.
• Establish process KPIs, produce and provide regular reports to management and various IT delivery units
• Requirements engineering for the practices in scope for ITSM enablement platform and collaborate closely with technical team for their, refinement, planning, validation (testing) & production rollout
• Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs.
• Responsible for the further development and optimization of established change enablement practice, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies.
• Iteratively improve technical and organizational processes and cross-collaboration.
• Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of change enablement
• You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time.