Lodging Partner Associate (Croatian and English Speaking)

8 Months ago • Upto 1 Years • Customer Service

Job Summary

Job Description

Expedia Group seeks a Lodging Partner Associate fluent in Croatian and English to provide exceptional customer service for B2B travel services. Must have 6-12 months of customer service experience, strong communication skills, and proficiency in customer care management software.
Must have:
  • Customer Service
  • Croatian & English
  • Communication Skills
  • Customer Care Software
Good to have:
  • Data Analysis
  • Problem Solving
  • Microsoft Office
  • Process Improvement
Perks:
  • Travel Perks
  • Hybrid Work

Job Details

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Lodging Partner Associate (Croatian & English Speaker) 

  

Join our team as a Lodging Partner Associate, leveraging your fluency in Croatian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation. 

  

What You'll Do: 

  • Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort. 
  • Utilize data analysis to address complex issues promptly and effectively. 
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions. 
  • Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers. 
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction. 
  • Manage multiple tasks with precision and meet deadlines consistently. 
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency. 

Who You Are: 

  • 6-12 months of proven customer service experience, ideally in a fast-paced environment. 
  • Fluent in both English and Croatian with excellent verbal and written communication skills. 
  • Associate's degree or equivalent professional experience preferred. 
  • Proficient in customer care management software and Microsoft Office programs. 
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact. 

Why Join Us: 

  • Opportunity to grow within a global organization at the forefront of travel technology. 
  • Competitive compensation and comprehensive benefits package.  
  • Impactful work that directly contributes to enhancing customer experiences worldwide. 
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...) 
  • Hybrid work 
  • International, multilingual environment 
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities) 

Ready to make a difference? Apply today and join a team focused on transforming the future of travel. 

#LI-RB6 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age... 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

The Pokemon Company International - Accounting Associate

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
7 Months ago
PwC - Accounting and Transaction Advisory Manager

PwC

Calgary, Alberta, Canada (On-Site)
7 Months ago
Warner Bros. Games - Stage - Trade Marketing Retail Produits Dérivés

Warner Bros. Games

Neuilly-sur-Seine, Île-de-France, France (On-Site)
7 Months ago
Warner Bros. Games - Stage - Business Development Produits Dérivés

Warner Bros. Games

Neuilly-sur-Seine, Île-de-France, France (On-Site)
7 Months ago
Aristocrat Gaming - Program Manager

Aristocrat Gaming

Noida, Uttar Pradesh, India (On-Site)
7 Months ago
ByteDance - Groceries Account Management Intern (Philippines) - 2025 Start

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
7 Months ago
Hasbro - Sr. Account Order Analyst

Hasbro

Pawtucket, Rhode Island, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Prague, Prague, Czechia

PwC - Social Media Specialist

PwC

Prague, Prague, Czechia (On-Site)
7 Months ago
PwC - SAP Solution Architect EM/FI

PwC

Prague, Prague, Czechia (On-Site)
7 Months ago
CloudLinux - Lead SDET/QA Automation Engineer at CloudLinux (worldwide remote, work anywhere)

CloudLinux

Prague, Prague, Czechia (Remote)
7 Months ago
CloudLinux - Senior Python/Full Stack Developer (Django focused) (worldwide remote)

CloudLinux

Prague, Prague, Czechia (Remote)
7 Months ago
CloudLinux - Middle SDET/QA Automation Engineer (worldwide remote)

CloudLinux

Prague, Prague, Czechia (Remote)
7 Months ago
CloudLinux - Scrum Master for Release Engineering(remote-only opportunity, location - Europe)

CloudLinux

Prague, Prague, Czechia (Remote)
7 Months ago
Magic Media - Business Development Executive

Magic Media

Prague, Prague, Czechia (Remote)
7 Months ago
Warhorse Studios - Senior tools programmer/Enviro technical artist

Warhorse Studios

Prague, Prague, Czechia (Hybrid)
7 Months ago
Warhorse Studios - Senior tools programmer/Technical animator

Warhorse Studios

Prague, Prague, Czechia (Hybrid)
7 Months ago
Warhorse Studios - Senior tools programmer/Character technical artist

Warhorse Studios

Prague, Prague, Czechia (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Haven Studios Inc - Lead support aux joueur·euse·s/Player Support Lead

Haven Studios Inc

Montreal, Quebec, Canada (Hybrid)
7 Months ago
PlayStation Global - Player Support Lead/Lead support aux joueur·euse·s

PlayStation Global

Montreal, Quebec, Canada (On-Site)
7 Months ago
ByteDance - E-Commerce Tier 2 Service Specialist

ByteDance

Manila, Metro Manila, Philippines (On-Site)
7 Months ago
ByteDance - E-Commerce Oncall Service Specialist

ByteDance

Manila, Metro Manila, Philippines (On-Site)
7 Months ago
Alpha Sense - Customer & Product Support Analyst

Alpha Sense

Pune, Maharashtra, India (On-Site)
7 Months ago
ByteDance - E-Commerce Oncall Service Specialist (EMEA Market)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
7 Months ago
ByteDance - E-Commerce Oncall Service Specialist (US Market)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
7 Months ago
ByteDance - Backend Software Engineer - Customer Service Platform

ByteDance

Singapore (On-Site)
7 Months ago
ByteDance - Product Manager Leader-Customer Service Platform-International E-commerce

ByteDance

Seattle, Washington, United States (On-Site)
7 Months ago
ByteDance - Tech Lead Manager - Fullstack-Customer Service Platform-SG

ByteDance

Singapore (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.For more information, visit.

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Gurugram, Haryana, India (On-Site)

Seattle, Washington, United States (On-Site)

Gurugram, Haryana, India (On-Site)

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Dallas, Texas, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Expedia

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug