Rider Quality Support

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s On Your Plate?

• Having an enforcement presence that discourages illegitimate behavior on/off the field. This may mean issuing warnings to riders who break the guidelines.

• Monitoring and controlling the rider’s behavior towards the restaurant/customer and vice versa

• Ensuring riders are compliant in Talabat-branded gear (uniform, bag, box, etc) and at the same time flag non-Talabat riders using Talabat gear to maintain brand consistency on the road.

• Investigating riders who are not maintaining hygiene standards of their uniform, food bag/box, and keeping their bikes timely serviced

• Performing on-the-spot verification of riders and their bike documents (Driving License, Visa, etc) as per local laws.

• Evaluate local traffic and road safety concerns, observe problem areas, behavior, and provide relevant inputs.

• Providing on-field training to new joiners on topics such as the roadrunner app, incentives, road safety, and customer experience.

• Visiting restaurants with high density during peak timings to ensure riders are compliant, such as parking compliance. 

• Assisting the rider community (irrespective of the company) in emergencies (accidents, breakdowns, etc)

• Performing vital public services of protecting life and property. Assist people in need (community support)

What Did We Order?

• Able to influence and lead riders to improve their performance and compliance.

• Capable of resolving conflicts between riders, vendors, and other parties.

• A professional communicator and a good representative of Talabat (English and Arabic language, Urdu and Hindi are a plus)

• Having time management skills enables effective planning and prioritization.

• Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education, and abilities.

• Being able to handle difficult or unexpected situations at work, as well as complex challenges, and making decisions in stressful situations

• Have a good understanding of road safety and traffic rules. 

• Confident user of the Talabat Riders app and smartphone apps.