Senior Collections Specialist

Job Title

Job Description

Senior Collections Specialist - Panama City, Panama

Take an active role as a Senior Collections Specialists responsible for the collections process with a defined group of customer and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your role:

• Manage an active customer base of key accounts averaging $4 - $15 million dollars dependent on portfolio mix.

• Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises. Escalate major collection issues with management that may require special attention/ support.

• Make recommendations to management regarding customers to be placed on hold or sent to collections agency. Accountable for reporting disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

• Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

• Support and develop accounts receivable lean process improvements. Identify issues contributing to account delinquency

You’re the right fit if:

• You’ve acquired +2 yrs experience in customer facing Collections role.

• Your skills include strong customer centricity, relationship building, assertive communication and negotiation skills. Proactiveness and a process improvement mindset are key.

• You have a high school degree. University is desirable, preferable in accounting, finance or business administration. Advanced English is a must, as this role will support clients in the North America region. Excel proficiency required; SAP knowledge desirable.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Additional Information

Work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Panama City, Panama.