Collections Specialist

2 Weeks ago • All levels

Job Summary

Job Description

The Collections Specialist will manage a customer base, contact clients with past due balances, and make recommendations regarding customers. Responsibilities include managing key accounts, obtaining payments, resolving payment discrepancies, and improving accounts receivable processes. The role requires customer centricity, communication, negotiation skills, and a process improvement mindset. This position is office-based, requiring in-person work at least 3 days a week.
Must have:
  • Previous experience in collections or account management.
  • Customer centricity, relationship building, and negotiation skills.
  • Assertive communication skills.
  • High school degree, University is desirable.
  • Advanced English is a must.
  • Intermediate Excel skills (v-lookup and pivot tables).
Good to have:
  • Experience in accounting, finance, or business administration.
  • SAP knowledge is desirable.

Job Details

Job Title

Collections Specialist

Job Description

Take an active role as a Collections Specialists responsible for the collections process with a defined group of customer and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your role:

  • Manage an active customer base of key accounts averaging $4 - $15 million dollars dependent on portfolio mix.

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises. Escalate major collection issues with management that may require special attention/ support.

  • Make recommendations to management regarding customers to be placed on hold or sent to collections agency. Accountable for reporting disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements. Identify issues contributing to account delinquency

You’re the right fit if:

  • You’ve acquired previous work experience in collections, customer services or account management role.

  • Your skills include customer centricity, relationship building, assertive communication and negotiation skills. Proactiveness and a process improvement mindset are key.

  • You have a high school degree. University is desirable, preferable in accounting, finance or business administration. Advanced English is a must, as this role will support clients in the North America region. Intermediate Excel (v-lookup and pivot tables) is required and SAP knowledge is desirable.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Additional Information

Work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Panama City, Panama.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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