Senior Collections Specialist

3 Weeks ago • 2 Years +

Job Summary

Job Description

The Senior Collections Specialist is responsible for managing the collections process for a defined group of customers and key accounts, maintaining strong relationships with customers, internal finance leadership, and cross-functional business partners. This role involves managing an active customer base, contacting clients with past due balances, making recommendations to management regarding customers, assisting with resolving payment application discrepancies, and supporting accounts receivable process improvements. The specialist must identify issues contributing to account delinquency. This position requires proactive communication, negotiation skills and a process improvement mindset.
Must have:
  • 2+ years experience in a customer-facing collections role.
  • Strong customer centricity and relationship-building skills.
  • Advanced English language proficiency is a must.
  • Proactive communication and negotiation skills.
Good to have:
  • University degree in accounting, finance, or business administration.
  • Knowledge of SAP is desirable.
  • Proficiency in Excel is required.

Job Details

Job Title

Senior Collections Specialist

Job Description

Senior Collections Specialist - Panama City, Panama

Take an active role as a Senior Collections Specialists responsible for the collections process with a defined group of customer and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your role:

  • Manage an active customer base of key accounts averaging $4 - $15 million dollars dependent on portfolio mix.

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises. Escalate major collection issues with management that may require special attention/ support.

  • Make recommendations to management regarding customers to be placed on hold or sent to collections agency. Accountable for reporting disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements. Identify issues contributing to account delinquency

You’re the right fit if:

  • You’ve acquired +2 yrs experience in customer facing Collections role.

  • Your skills include strong customer centricity, relationship building, assertive communication and negotiation skills. Proactiveness and a process improvement mindset are key.

  • You have a high school degree. University is desirable, preferable in accounting, finance or business administration. Advanced English is a must, as this role will support clients in the North America region. Excel proficiency required; SAP knowledge desirable.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Additional Information

Work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Panama City, Panama.

Similar Jobs

Riot Games - Senior Manager, Content Production

Riot Games

Shanghai, China (On-Site)
1 Month ago
PhonePe - Regional Operations Manager West

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Scanline VFX - Creative Editor

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
8 Months ago
Trendyol - Operational Development & Excellence Professionals

Trendyol

Istanbul, İstanbul, Türkiye (Hybrid)
8 Months ago
Simcorp - Service Delivery Associate

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - New Account Document Processor

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
Reddit - Client Account Manager, Mid-Market (Services)

Reddit

San Francisco, California, United States (On-Site)
1 Month ago
FICO - Sr. Manager, Business Transformation

FICO

United States (Remote)
4 Weeks ago
Scale AI - Strategic Finance Manager, Corporate

Scale AI

San Francisco, California, United States (On-Site)
1 Month ago
Capgemini - Business Solution Designer

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
Axon - Quote-to-Cash Transactions Compliance Manager

Axon

Boston, Massachusetts, United States (On-Site)
1 Month ago
Thales - Alternance - Ressource Manager

Thales

Nantes, Pays De La Loire, France (On-Site)
3 Weeks ago
Ansys - Senior Product Sales Manager - Cloud

Ansys

Irvine, California, United States (Remote)
4 Weeks ago
Snyk - Senior Manager, Technical Success

Snyk

Boston, Massachusetts, United States (On-Site)
1 Month ago
Beyond Sports - HR & Payroll Administration

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Panama City, Panamá Province, Panama

Philips - Collection Specialist

Philips

Panama City, Panamá Province, Panama (On-Site)
3 Weeks ago
Philips - Operational Procurement Intern

Philips

Panama City, Panamá Province, Panama (On-Site)
1 Month ago
Haleon - Expert Marketing Lead LATAM

Haleon

Panama (On-Site)
2 Weeks ago
Haleon - Production Intern

Haleon

Panama City, Panamá Province, Panama (On-Site)
2 Weeks ago
Philips - Intellectual Property and Export Controls Intern

Philips

Panama City, Panamá Province, Panama (On-Site)
1 Month ago
Philips - Collections Specialist

Philips

Panama City, Panamá Province, Panama (On-Site)
3 Weeks ago
Haleon - Project Engineer

Haleon

Panama City, Panamá Province, Panama (On-Site)
2 Weeks ago
Philips - Purchase to Pay Specialist

Philips

Panama City, Panamá Province, Panama (On-Site)
1 Month ago
Philips - Cash Accountant

Philips

Panama City, Panamá Province, Panama (On-Site)
3 Weeks ago
Haleon - Procurement Intern

Haleon

Panama (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

Valhalla, New York, United States (On-Site)

New York, United States (On-Site)

Extrema, State Of Minas Gerais, Brazil (On-Site)

Denver, Colorado, United States (On-Site)

Cleveland, Ohio, United States (On-Site)

Cambridge, Massachusetts, United States (On-Site)

Cambridge, Massachusetts, United States (On-Site)

Cambridge, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Philips

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug