Quote-to-Cash Transactions Compliance Manager

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you ready to make your mark on the world and save lives? Are you passionate about technology sales? Do you want to be a part of a fast-paced, winning team?

Axon is seeking a Quote Compliance Manager supporting our Commercial Operations Team and various cross functional business partners. You will serve as the process owner of the Configure Price Quote (CPQ) tool leveraged within the Quote-to-Cash (QTC) process. You will serve a mission critical function ensuring quote data accuracy, helping support inter-departmental compliance for complex multiple-element quotes within Axon’s QTC ecosystem.  Responsibilities include analyzing and researching the compliance needs of various stakeholder groups, documenting problem statements and proposing solutions, inclusive of spearheading  necessary system improvements and potential automation opportunities. The goal is to deliver a world class customer experience by ensuring accurate quotes are presented, helping our sales partners be successful and ensuring our quotes contain the necessary elements for data integrity and configuration accuracy required by downstream business partners.

This position reports to a Senior Manager, Commercial Operations. In addition to working daily with Quote Analysts you will partner with our Commercial Controllership, Accounts Receivable, Order Management, Enterprise Applications and Product Management teams.

At Axon, our goal is to make each individual feel valued for their contributions to the company’s mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

What You’ll Do

Location:  Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, or Sterling, VA

• Engagement with QTC work stream stakeholders to establish best practices, including process improvements
• Advise on transaction configuration options which satisfy compliance and other requirements of stakeholders
• Document the definition of QTC transaction compliance with respect to sales bookings and subsequent downstream system integrations which rely upon accurate CPQ quote data
• Serve as the owner of the reporting of complex transaction data, including standardized file templates with the ability to cite and cross-reference multiple data sources
• Training and advising the commercial operations department and adjacent business partners on QTC compliant transaction configurations at the CPQ quote level
• Advise quoting team management and / or SMEs on an ad-hoc basis where updates to draft quotes are needed to conform to data standards
• Develop and draft business requirements documentation (BRD) for new features, processes and proposed automations are needed within the quoting cycle
• Support User Acceptance Testing (UAT) for new features, functions and processes, ensuring operational accuracy and compliance
• Support change management within the quoting function inclusive of new product intro (NPI) and SKU end of life (EoL) functions
• Adherence of standard, programmatic and bespoke terms and conditions and utilization of CRM functions to facilitate ongoing contract obligations within commercial operations department
• Manage quoting and certain commercial operations playbooks and policy documentation
• Support the improvement of key organization metrics
• Become a Subject Matter Expert by developing an extensive knowledge of Axon products, bundles, and pricing
• Other duties that may arise

What You Bring

• Bachelor’s Degree or equivalent experience, and 7+ years' experience in sales operations, CPQ process ownership, compliance analytics or commercial operations roles
• Finance orientation with an excellent attention to detail, especially with data sets, and well-developed analytical skills
• Extensive Salesforce.com CRM and CPQ platform experience
• Experience in Quote-to-Cash ecosystem transformation
• Ability to support the peak workloads of the quoting team (month ends, quarter ends and system updates)
• Demonstrated mastery with Microsoft Excel inclusive of pivot tables, lookups, indexing, sumifs, what-ifs,  templatization, data table refreshes, data validations, and general formulaic file builds
• Excellent attention to detail and highly organized. Comfortable using various project planning and communication tools (MS Office, Adaptive, Google, etc.)
• Clear and concise written & verbal communication, including ability to present to senior management.
• Proficient time & deadline management, with demonstrated teamwork and service orientation skills.
• Mindset towards taking action, ownership, delivery, and proactivity in a dynamic environment
• Leveraged AI tools such as ChatGPT, Glean, and machine learning platforms to enhance content creation, streamline workflows, and improve decision-making processes, resulting in increased efficiency and improved outcomes.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.