Collection Specialist

Job Title

Job Description

Collections Specialist

As a Collections Specialist you are responsible for managing and organizing collection and dispute activities in accordance with clear policies in terms of efficiency and effectiveness

Your Role:

• Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.
• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off 
• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties (limited to some collectors) 
• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment
• Perform customer account reconciliation including support to Infosys cash application team for clearing customer payments and credit items 
• Support and develop accounts receivable lean process improvements, and Master data quality  

You are the right fit if:

• High School Diploma, Vocational Education/Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Data Analysis or equivalent.
• You have 2+ years of experience in Credit Risk Management, Accounts Receivable, Collections or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.
• You are knowledgable in SAP, Excel (Pivot Tables, Data visualization and manipulation) and Power BI.
• You posses conversational level of English.
• You are a highly responsible, customer service-oriented individual who excels in teamwork, demonstrates strong interpersonal relationships, exhibits initiative, and is a fast learner.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.
 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.