Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Reports to: VP - Sales Operations
The Role:
The Sales Operations Specialist supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.
The Sales Operations Specialist will report into the Sales Operations Vice President on interim basis until a Team Leader is appointed. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.
Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business unit reporting or analysis requirements.
With a background and knowledge in billing, the sales operations specialist will be responsible for reviewing client contracts and applications, maintaining quality control of order entry, ensuring revenue recognition following group policy and international reporting standards, and performing the month-end close process.
They will also facilitate and assist in resolving requests presented from front office colleagues, clients, management, and sales colleagues on time, and perform other duties as required based on business needs.
Job Summary/Responsibilities:
CRM management
Reporting and financial analysis:
Work closely with the billings, finance, sales operations teams on:
Qualities needed for the role
Qualities needed for culture fit
Skills required
Desired
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