Senior Live Operations Manager

9 Months ago • All levels • Product Management

Job Summary

Job Description

Live-Ops Manager for AAA Multiplayer Shooter. Must have experience in game operations, player data analysis, and in-game events.
Must have:
  • Live Ops Mgmt
  • Multiplayer Shooter
  • Player Data Analysis
  • In-Game Events
Good to have:
  • Monetization Mechanics
  • Virtual Currency
  • Player Support
  • Game Design

Job Details

Responsbilities / Responsabilités:

We are seeking a highly skilled and dynamic Live-Ops Manager to join our team for an exciting AAA multiplayer shooter game. As the Live-Ops Manager, you will be responsible for developing and executing live operations strategies to drive player engagement, monetization, and long-term success of the game. Your role will involve overseeing in-game events, promotions, and updates, as well as analyzing player data to optimize the game's performance and revenue.

- Develop and implement live operations strategies to enhance player engagement, retention, and monetization for our AAA multiplayer shooter game.
- Plan and execute in-game events, promotions, and content updates to provide a dynamic and engaging player experience.
- Collaborate with game design, development, and marketing teams to align live operations strategies with the overall game vision and business goals.
- Analyze player data and metrics to identify trends, player preferences, and opportunities for enhancing the game's performance and revenue generation.
- Monitor player behavior and feedback to identify pain points, areas of improvement, and new content opportunities.
- Manage and optimize in-game economies, virtual currency systems, and monetization mechanics to drive player spending and revenue growth.
- Work closely with the player support team to address player inquiries, issues, and concerns related to live operations aspects.
- Provide regular reports and analysis on live operations KPIs, player engagement, and revenue performance to key stakeholders.

Requirements / Exigences:

- Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree is a plus.
- Proven experience in live operations management, game operations, or related roles within the gaming industry.
- Strong understanding of multiplayer shooter games and the live operations aspects of game development and management.
- Excellent analytical skills and the ability to leverage player data to drive decision-making and optimize live operations strategies.
- Experience in planning and executing in-game events, promotions, and content updates to enhance player engagement and monetization.
- Knowledge of in-game economies, virtual currency systems, and monetization mechanics.
- Exceptional project management skills, with the ability to prioritize and manage multiple tasks and deadlines.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Passion for gaming and a deep understanding of player motivations, preferences, and behaviors.
- Proficiency in using live operations tools, analytics platforms, and data visualization tools.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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