Senior Software Engineer - Omnichannel, Cloud and Infrastructure

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About the Role

We are looking for a highly experienced Senior Backend Engineer to join our engineering team and play a key leadership role in designing, building, and scaling our backend systems and cloud infrastructure. As a Senior Engineer, you will lead complex projects, mentor other engineers, and drive the architectural direction of our platform. You’ll work closely with product managers, DevOps, and other engineering leaders to ensure reliability, performance, and scalability across our systems.

Key Responsibilities

• Design and implement highly scalable, reliable, and secure backend services and APIs.
• Drive architectural decisions and long-term technical strategy for cloud-native backend systems.
• Collaborate across teams to define service boundaries, data models, and integration patterns.
• Lead the management and optimization of systems in cloud environments (AWS, GCP, Azure).
• Set best practices for code quality, testing, monitoring, and deployment.
• Mentor and coach engineers, helping to elevate the technical bar across the organization.
• Proactively identify and resolve performance bottlenecks, scalability issues, and technical debt.
• Evaluate and introduce new technologies and tools to improve system performance and developer productivity.

Requirements

• 8+ years of backend engineering experience, with 2+ years in a  lead-level role.
• Strong proficiency in modern backend languages (e.g. Java, Python).
• Deep experience with cloud infrastructure (AWS and GCP) and cloud-native design patterns.
• Proven track record in designing and building distributed systems at scale.
• Solid understanding of containerization and orchestration (Docker, Kubernetes).
• Familiarity with infrastructure-as-code (Terraform, CloudFormation, etc.).
• Experience with CI/CD pipelines, observability tools, and monitoring systems.
• Excellent communication and collaboration skills.
• Familiarity with event-driven architectures (Kafka, Pub/Sub).
• Exposure to serverless computing and microservices best practices.

Dialpad benefits and perks

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.