Technical Solutions Consultant, gTech Ads Sellside (Spanish, English)

1 Month ago • 2-4 Years • Product Management

Job Summary

Job Description

gTech Ads Sellside Technical Solutions Consultant provides technical support and solutions to Google Ads customers. Responsibilities include consulting, troubleshooting, assisting with product adoption, managing client integrations, working with data sets, conducting analysis, advocating new features, and resolving technical challenges. Fluency in Spanish and English is required for client relationship management. The role involves collaborating with internal teams (Sales, Product, Engineering) to improve Google's Ad products and enhance customer experience. This position requires experience in project management, technical solutions delivery, internet technologies (HTML, CSS, JavaScript, SQL, XML, HTTP), and database technologies (SQL, NoSQL).
Must have:
  • Bachelor's degree in CS or related field
  • Project management & solution delivery experience
  • Experience with internet technologies (HTML, CSS, JavaScript, SQL, XML, HTTP)
  • Fluency in Spanish and English
  • Data analysis and problem-solving skills
Good to have:
  • 2 years experience with database technologies (SQL, NoSQL)
  • 2 years customer-facing experience
  • Experience with XML and HTTP protocols

Job Details


Minimum qualifications:

  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
  • Experience project managing and delivering technical solutions.
  • Experience with internet technologies (e.g., HTML, CSS, JavaScript) and SQL, XML, HTTP protocols.
  • Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Preferred qualifications:

  • 2 years of experience working with database technologies (e.g., SQL, NoSQL).
  • 2 years of customer-facing experience in product implementations, technical solutions consulting, or technical business.
  • Experience with XML and HTTP protocols.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

  • Help partners in their tests by providing consultation, delivering solutions, and conducting technical troubleshooting to their problems and pain points.
  • Assist clients in the adoption of new products, upgrades and migrations. Improve product offerings by providing client feedback on features to Product Management and Engineering.
  • Manage the technical aspects of client integrations (both new and ongoing) by providing necessary documentation and technical guidance.
  • Work with data sets. Solve difficult, non-routine analysis problems, applying advanced investigative methods as needed. Conduct analyses that include data gathering and requirements specification, exploratory data analysis, model development, and written and verbal delivery of results to business partners and executives.
  • Advocate new product features and ensure the prompt and proper resolution of technical challenges.

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