Service Advisor

1 Month ago • All levels • Administrative

Job Summary

Job Description

As a Trek Service Technician/Advisor, you'll troubleshoot and service all kinds of bikes, install accessories, and build relationships with customers. You'll be the first to handle new models and will closely support the Service Manager, acting as the department's face when they're unavailable. Stellar customer service and hospitality skills are valued more than prior shop experience. The role demands strong communication, leadership, and problem-solving abilities. You will be responsible for evaluating customer issues, recommending repairs, and ensuring customer satisfaction. This includes maintaining a positive team-focused mentality and readily assisting with all tasks.
Must have:
  • Stellar customer service
  • Fantastic hospitality skills
  • Excellent communication skills
  • Attention to detail
  • Willingness to learn bike servicing
Good to have:
  • Prior bike shop experience
Perks:
  • Amazing benefits

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Similar Jobs

Sinch - Lead System Engineer (Linux)

Sinch

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
CAE - Contract Manager

CAE

Moose Jaw, Saskatchewan, Canada (On-Site)
1 Month ago
Warner Bros Discovery - Communications Executive

Warner Bros Discovery

Singapore, Singapore (On-Site)
3 Months ago
Brillio - Senior Software Development Lead - R01536938

Brillio

Gurugram, Haryana, India (Hybrid)
4 Months ago
Granicus - Technical Support Representative I

Granicus

Bengaluru, Karnataka, India (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Alexandria, Virginia, United States

The Walt Disney Company - Software Engineer II

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
CloudHire - Pathology Assistant Reallocation Opportunity, New York

CloudHire

North Carolina, United States (On-Site)
4 Months ago
Epic Games - Third Party Risk Management Program Manager

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
Blinkhealth - Pharmacy Quality Improvement Specialist (On-site)

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
1 Month ago
Trek - Seasonal Sales Associate (Part-Time)

Trek

Ohio, United States (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer, Machine Learning - Ad Platforms

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
Rockstar Games - Senior Data Engineer

Rockstar Games

United States (On-Site)
2 Months ago
The Walt Disney Company - Sr. Manager, Human Resources Project Management (Project Hire)

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
WebMD - Manager, Account Management

WebMD

Newark, New Jersey, United States (On-Site)
3 Months ago
The Walt Disney Company - Sr Manager, Corporate Alliances Strategy

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

DraftKings - Director, Payroll

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Month ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
4 Months ago
Frontier Developments - Customer & Technical Support Representative

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
2 Months ago
Tesla - Ausbildung Industriekaufmann/ -kauffrau (m/w/d) 2025

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
1 Month ago
IGT - Senior IT Internal Auditor

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
Rackspace Technology - Job Opportunity : Support Technician (Help Desk)

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
2 Months ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Rochester, New York, United States (On-Site)
3 Months ago
Axon - Salesforce Architect, Digital Customer Experience

Axon

Scottsdale, Arizona, United States (Hybrid)
2 Months ago
Trek - Service Technician

Trek

Allentown, Pennsylvania, United States (On-Site)
3 Months ago
Evolution - Studio Manager

Evolution

Colombia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Madison, Wisconsin, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

The Woodlands, Texas, United States (On-Site)

Bad Mergentheim, Baden-Württemberg, Germany (On-Site)

Chicago, Illinois, United States (On-Site)

Arlington, Virginia, United States (On-Site)

Illinois, United States (On-Site)

Illinois, United States (On-Site)

Chicago, Illinois, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug