Field Service Technician I
Job Summary
Job Description
The Field Service Technician I is responsible for the service, installation, conversion, upgrade, and preventative maintenance of AGS gaming equipment. This entry-level position requires a flexible schedule, including nights, weekends, and holidays. The role involves troubleshooting and repairing service incidents, maintaining parts inventory, participating in on-call rotations, and providing excellent customer service. Technicians perform technical procedures on slot machines and table games, complete reports, and adhere to safety guidelines. The position reports to the Regional Service Manager or Field Service Supervisor. The work environment involves physically demanding tasks, lifting up to 50 pounds, and potentially working with power tools and in non-climate-controlled environments.
Must have:
- High School Diploma or GED
- 2 years' experience in electronics/computer networking
- Valid Driver's License & Insurance
- Basic Computer Skills (Microsoft Office Suite)
- Understanding of AC/DC Electronics
- Problem-solving, organizational skills
Good to have:
- Gaming experience
- Understanding of computer networking
3 skills required
Job Details
Job Description
Job Overview
The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.
Responsibilities
- Performs preventative maintenance and general maintenance on AGS gaming equipment
- Completes all reports and paperwork in a timely manner
- Performs technical procedures on both slot machine and table game equipment
- Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
- Keeps parts inventory current
- Participates in a weekly on-call rotation with other technicians in territory
- Provides “best in the business” customer service
- Adheres to all safety guidelines during work hours, as set forth by AGS
Skills/Requirements
- High School diploma or GED required
- Must be at least 21 years’ old
- Current driver’s license and vehicle insurance is mandatory
- Entry level, gaming experience is not necessary, but is a plus
- Must have 2 years’ experience in electronics and/or computer networking
- Requirement to obtain licensing approval by tribal and/or state gaming regulators
- Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook)
- Understands basic AC/DC electronics
- Basic understanding of computer networking
- Sound problem-solving skills, organizational skills and attention to detail
- Positive attitude, teamwork mentality
- A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed
Physical Requirements / Work Environment
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
- Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
- While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
- While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
- Ability to work in a non-climate-controlled environment
- While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE)
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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