Field Service Technician I

1 Month ago • All levels • Facility Management

Job Summary

Job Description

AGS is seeking a Field Service Technician to install, upgrade, and maintain gaming equipment. This role involves troubleshooting, completing reports, and providing excellent customer service. Candidates should be tech-savvy with basic electronics and networking knowledge, possess a valid driver's license, and be flexible with their schedule. The position offers hands-on work, travel, and growth opportunities within the gaming industry.
Must have:
  • Install, upgrade, and perform procedures on gaming equipment.
  • Perform preventative and general maintenance on AGS casino products.
  • Complete timely, detailed, and accurate paperwork and reports.
  • Provide "best-in-the-business" service to customers.
  • Fix service incidents quickly and efficiently.
  • Escalate issues when needed.
  • Keep track of necessary parts and inventory.
  • Be part of a weekly on-call rotation.
  • Follow all safety protocols.
  • High School diploma or GED.
  • Valid driver’s license and vehicle insurance.
  • Basic knowledge of AC/DC electronics and computer networking.
  • Basic computer skills and understanding of Microsoft Office suite.
  • Flexibility to work mornings, nights, weekends, and holidays.
  • Ability to get licensed through Nevada Gaming Control Board and other gaming jurisdictions.
  • Ability to lift up to 50 pounds.
  • Ability to push/pull up to 200 pounds occasionally.
  • Ability to be on feet, walking, standing, bending, and squatting for long stretches.
Good to have:
  • Gaming experience
Perks:
  • Traveling to different casinos and customers in your territory
  • Growth potential through training and mentorship
  • Work with the latest casino gaming equipment
  • Hands-on work solving real-time challenges

Job Details

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

  • Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
  • Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
  • Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
  • Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
  • Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
  • Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
  • On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
  • Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

  • Education: High School diploma or GED
  • License to Drive: A valid driver’s license, vehicle insurance
  • Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
  • Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
  • Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
  • Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
  • Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

  • Adventure Awaits: Traveling to the different casinos and customers in your territory
  • Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
  • Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
  • Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

  • You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
  • Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
  • Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

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About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


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