Scheduling Specialist
Job Summary
Job Description
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products. You’ll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you’ll drive success and make a meaningful impact in this role. Responsibilities include monitoring business operations, arranging product transportation, preparing shipping documents, coordinating with Field Service for work orders, communicating with customers to schedule work, collaborating with various departments, tracking order progress, and maintaining interdepartmental relationships.
Must have:
- High School or GED required
- Excellent communication skills
- Exceptional customer service skills
- Strong organizational skills
- Proven ability to multi-task
- Experience with Microsoft Office Suite
Good to have:
- Associate’s degree or equivalent work experience
- Familiarity with ERP systems (SAP, Oracle, MS Dynamics)
- Basic understanding of coordinating operational activities
6 skills required
Job Details
Job Description
Job Overview
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products. You’ll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you’ll drive success and make a meaningful impact in this role.
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange product transportation based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
Skills/Requirements
- High School or GED required
- Associate’s degree or equivalent work experience
- 2 to 3 years of experience preferred
- Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
- Basic understanding of coordinating operational activities or willingness to learn
- Excellent communication skills; interacts effectively and works productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
- Experience with Microsoft Office Suite Programs
Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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