Scheduling Specialist

Job Overview

Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products. You’ll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you’ll drive success and make a meaningful impact in this role.

Responsibilities

• Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
• Arrange product transportation based on customer, service, and jurisdictional requirements.
• Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
• Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
• Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
• Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
• Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
• Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
• Maintain positive interdepartmental relationships to enhance customer service effectiveness.
• Update job knowledge through educational opportunities and perform other assigned duties.

Skills/Requirements

• High School or GED required
• Associate’s degree or equivalent work experience
• 2 to 3 years of experience preferred
• Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
• Basic understanding of coordinating operational activities or willingness to learn
• Excellent communication skills; interacts effectively and works productively with a wide range of people
• Exceptional customer service skills to address customer needs and build positive relationships
• Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
• Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
• Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.