Delivery Support Advisor
Job Summary
Job Description
As a Delivery Support Advisor, you'll ensure a seamless customer experience from purchase to delivery. You'll handle customer inquiries across various channels (phone, chat, etc.), providing first-time resolutions and guiding customers through the pre-delivery process. This involves active listening, problem-solving, clear communication, and accurate record-keeping. You'll prioritize tasks, adapt to high-pressure situations, and collaborate with other departments. The role requires strong interpersonal and communication skills, attention to detail, and the ability to explain complex information simply. A positive attitude, proactive approach, and proficiency with standard productivity tools are essential.
Must have:
- 1+ year customer service experience
- Strong communication skills
- Problem-solving abilities
- Proficient in MS Office
- Valid driver's license (2+ years)
- Ability to work varied shifts
Perks:
- Dynamic work environment
- Ongoing training and development
- Competitive compensation and benefits
- Safe and fun workplace
4 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
As a Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.
Location: Office based
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- First-line representative of our brand, mission, and products.
- Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
- Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
- Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
- Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
- Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
- Explain and simplify complex information to customers.
- Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
- Proactively takes initiative and decisive moves to advance tasks.
- Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
- Maintains a high standard of accuracy and attention to detail in all tasks executed.
- At least 1 year of customer service experience in a fast-paced environment.
- Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
- Can work effectively under pressure, both independently and collaboratively as part of a team.
- Strong verbal and written communication skills.
- Positive, enthusiastic, and passionate.
- Can hold yourself and others accountable for delivering results and meeting commitments.
- Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
- Resilience and adaptability to an ever-changing work environment.
- Showcases an ability to take initiative and be proactive.
- Must have a valid driver’s license for a minimum of 2 years.
- Must have and continue to maintain a valid and safe driving record.
- Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
- Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).
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