Support Specialist
Job Summary
Job Description
- Videogame industry experience
- Fluency in Czech & English
- 2+ years support experience
- Strong communication skills
- Manage support channels
- Reproduce game issues
- Create internal tickets
- Knowledge of their games
- Experience in testing
- UseResponse, JIRA experience
- Competitive salary with growth potential
- Unlimited sick days (with reliable performance)
- 5 weeks vacation
- Dedicated study time
- Modern Prague office with amenities
- Company breakfasts & events
3 skills required
Job Details
We are looking for top talent
We’re searching for a new colleague to join our QA team. As a passionate gaming company, we value team members who are also enthusiastic gamers on any platform. We’re seeking someone who is friendly, reliable, and collaborative, who takes their work seriously and aims to grow as a professional in this field.
The ideal candidate should have experience in support and strong communication skills.
Requirements
- Previous experience from a videogame industry is a must.
- Fluency in Czech and English
- Very good communication skills
- Experience in support (2 years+)
- Willingness to visit our office in Prague when needed
- Don´t be a C-player
Considered a plus:
- Knowledge of our games
- Experience in testing
- Experience with tools such as UseResponse, JIRA, etc.
Responsibilities
- Work on our new VRAGE3 game engine and/or new unannounced titles
- Collaborate with a smaller but experienced QA team with an innovative approach
- Manage our support channel
- Designing and implementing workflows
- Writing documentation
- Managing reports
- Reproducing issues in the game
- Creating tickets in our internal system to address these reports, etc.
What We Offer
- Opportunity to work on a dynamic project within a dedicated and innovative team
- Competitive salary with growth potential (based on the level)
- Unlimited sick days for people who demonstrate reliable work performance
- 5 weeks of vacation
- Dedicated time for studying
- Modern and comfortable offices in Prague (Orangeria – https://oranzerie.cz/) with coffee, tea, healthy snacks, and much more!
- Company breakfasts and other company events (BBQ, parties, workshops,…)
Similar Jobs
Electronic Arts
Evolution
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
The Walt Disney Company
Get notifed when new similar jobs are uploaded
Jobs in Prague, Prague, Czechia
![VECTOR NORTH - [Vector North] Principal Game Programmer](/_next/image?url=https%3A%2F%2Foutscal-assets.s3.ap-south-1.amazonaws.com%2Fcompany%2Fproduction%2F06-01-2024%2F11db77b5-53e0-471e-939c-88a6390271c1.jpeg&w=256&q=50)
Wargaming
Get notifed when new similar jobs are uploaded
Similar Category Jobs
Looks like we're out of matches
About The Company
Keen Software House is an independent game development studio aiming to create games that are based on real science, real facts, real physics and real emotions. The company is mostly known for its popular titles, Space Engineers (released in October 2013 and sold 4 million copies) and Medieval Engineers (a sandbox game about engineering, construction and the maintenance of architectural works and mechanical equipment using medieval technology). The first titles that the studio developed are Miner Wars 2081 and Miner Wars Arena. In addition to their ongoing development of Space Engineers the studio develops its own in-house game engine, VRAGE, currently in the second version and its core feature is volumetricity of the environment. Space Engineers and Medieval Engineers are the first titles fully utilizing VRAGE 2.0.
Keen Software House has two areas of interest:
- independent game development: Space Engineers, Medieval Engineers, VRAGE engine
OUR MISSION:
We want to create games that are based on real science, real facts, real physics and real emotions. No magic & fantasy allowed.
If we step into the sci-fi area - as we did with Space Engineers and Miner Wars 2081 - we approach it from the hard-sci-fi angle. Every technology and every idea must be explainable using modern-era knowledge with very little extrapolation required.
In Medieval Engineers we hold on to historical accuracy as much as possible while not sacrificing fun, accessibility and intuitiveness.
We want to use our games to promote science and to encourage creativity. We want to revive the interest in space exploration, physics, history and all STEM fields. We want players to learn new stuff while playing our games.
We want to make our fans happy.
Get notified when new jobs are added by Keen Software House
