Siebel L2 Support Consultant
Job Summary
Job Description
- Proven experience in PL/SQL
- Proficiency in Java and Linux scripting
- Experience with Python
- Familiarity with Azure API
- Strong analytical and problem-solving skills
- Excellent communication skills
- Experience with Siebel CRM
- Knowledge of monitoring tools
- Familiarity with ITIL or similar frameworks
- Experience with Agile methodologies
10 skills required
Job Details
Project description
We are seeking a dedicated L2 Support / Operations Manager to join our team. In this role, you will be responsible for handling complex support cases, managing system operations, and ensuring the stability and reliability of our applications. Your expertise in PL/SQL, Java/Linux scripting, Python, and cloud services using Azure API will be essential to resolving issues, automating operational tasks, and optimizing system performance. Experience with Siebel CRM is a plus but not required.
Responsibilities
Provide Level 2 support for application issues, diagnosing and troubleshooting problems in a timely manner.
Manage and monitor database operations using PL/SQL for efficient query handling and data integrity.
Create and maintain automation scripts with Java and Linux scripting for operational tasks and system management.
Use Python for scripting solutions and performance monitoring.
Integrate and maintain cloud services using Azure API, including monitoring, scaling, and performance optimization.
Escalate complex issues to higher support levels or development teams when necessary.
Collaborate with stakeholders to improve operational processes and workflows.
Optionally, manage and support Siebel CRM solutions for troubleshooting and customizations.
Skills
Must have
Proven experience in PL/SQL for database management, troubleshooting, and support.
Proficiency in Java and Linux scripting for server and operational automation.
Experience with Python for monitoring, scripting, and data handling.
Familiarity with Azure API for cloud service operations, monitoring, and support.
Strong analytical and problem-solving skills to resolve technical issues efficiently.
Excellent communication skills for interacting with clients, developers, and other stakeholders.
Ability to manage multiple priorities and handle critical situations under pressure.
Nice to have
Experience with Siebel CRM for support and custom integration.
Knowledge of monitoring tools, logging, and system diagnostics.
Familiarity with ITIL or similar support frameworks.
Experience with Agile methodologies and ticketing systems (e.g., JIRA, ServiceNow).
Other
Languages
English: B2 Upper Intermediate
Seniority
Regular
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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