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Siebel L2 Support Consultant

Delhi, India (Remote)

Siebel L2 Support Consultant

3 Weeks ago • All levels • Administrative • DevOps

About the job

7 skills required for this role

Test your skills to join the top 1% applicants for this job

java

jira

azure

python

sql

linux

communication

Job Description

This role involves providing Level 2 support for application issues, managing database operations using PL/SQL, creating automation scripts (Java, Linux, Python), integrating cloud services (Azure API), and escalating complex issues. Responsibilities include troubleshooting, performance optimization, collaboration with stakeholders, and optionally supporting Siebel CRM solutions. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication, and the ability to manage multiple priorities under pressure. Proficiency in PL/SQL, Java/Linux scripting, and Python is essential. Experience with Azure API is required.

Must have:

Proven experience in PL/SQL
Proficiency in Java and Linux scripting
Experience with Python
Familiarity with Azure API
Strong analytical and problem-solving skills
Excellent communication skills

Good to have:

Experience with Siebel CRM
Knowledge of monitoring tools
Familiarity with ITIL or similar frameworks
Experience with Agile methodologies

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Project description

We are seeking a dedicated L2 Support / Operations Manager to join our team. In this role, you will be responsible for handling complex support cases, managing system operations, and ensuring the stability and reliability of our applications. Your expertise in PL/SQL, Java/Linux scripting, Python, and cloud services using Azure API will be essential to resolving issues, automating operational tasks, and optimizing system performance. Experience with Siebel CRM is a plus but not required.

Responsibilities

Provide Level 2 support for application issues, diagnosing and troubleshooting problems in a timely manner.

Manage and monitor database operations using PL/SQL for efficient query handling and data integrity.

Create and maintain automation scripts with Java and Linux scripting for operational tasks and system management.

Use Python for scripting solutions and performance monitoring.

Integrate and maintain cloud services using Azure API, including monitoring, scaling, and performance optimization.

Escalate complex issues to higher support levels or development teams when necessary.

Collaborate with stakeholders to improve operational processes and workflows.

Optionally, manage and support Siebel CRM solutions for troubleshooting and customizations.

Skills

Must have

Proven experience in PL/SQL for database management, troubleshooting, and support.

Proficiency in Java and Linux scripting for server and operational automation.

Experience with Python for monitoring, scripting, and data handling.

Familiarity with Azure API for cloud service operations, monitoring, and support.

Strong analytical and problem-solving skills to resolve technical issues efficiently.

Excellent communication skills for interacting with clients, developers, and other stakeholders.

Ability to manage multiple priorities and handle critical situations under pressure.

Nice to have

Experience with Siebel CRM for support and custom integration.

Knowledge of monitoring tools, logging, and system diagnostics.

Familiarity with ITIL or similar support frameworks.

Experience with Agile methodologies and ticketing systems (e.g., JIRA, ServiceNow).

Other

Languages

English: B2 Upper Intermediate

Seniority

Regular

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About The Company

Luxoft

1266 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.