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Systems Development Engineer, Customer Training, Google Cloud

Systems Development Engineer, Customer Training, Google Cloud

17 Hours ago • 5 Years + • DevOps

About the job

Summary

This Systems Development Engineer (SDE) role at Google focuses on delivering customer training programs for Google Distributed Cloud Hosted (GDCH), a private cloud offering. Responsibilities include developing high-quality training materials (presentations, tutorials, videos, exercises) for various delivery formats (in-person workshops, online courses, webinars), delivering engaging training sessions, and creating “train-the-trainer” programs for Google partners. The role requires collaboration with business and customer success teams to identify training needs, staying up-to-date on product features, participating in customer activations and a 24x7 on-call rotation. The ideal candidate possesses strong systems automation, systems design, and implementation experience in production distributed environments, expertise in networking concepts (TCP/IP, Subnets, VLANs, etc.), and scripting skills (Bash, Python, etc.). International travel up to 25% is required.

10 skills required for this role

Test your skills to join the top 1% applicants for this job

ruby

bash

kubernetes

dhcp

python

perl

linux

dns

oops

networking

Must have:

Bachelor's degree in CS or related field
5+ years experience in systems automation and design
Experience with Linux, Kubernetes, Networking, Storage
TCP/IP and networking concepts expertise
Develop high-quality training materials
Deliver engaging training sessions
Collaborate with cross-functional teams
Ability to obtain and maintain SÜ2 security clearance

Good to have:

Experience as a Customer Solution Engineer
Site Reliability Engineering (SRE) experience
Scripting skills (Bash, Perl, Python, Ruby)
Knowledge of physical server, storage, and network devices
Excellent relationship-building skills

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Minimum qualifications:

Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
5 years of experience with systems automation, systems design and implementation, and working in production distributed environments with experience in one or more following areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
Experience in TCP/IP and networking concepts (e.g., PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German
Classification Act (SÜG).

Preferred qualifications:

Experience as a Customer Solution Engineer.
Experience with Site Reliability Engineering (SRE) or IT production systems engineering.
Experience in Scripting (e.g., Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
Knowledge of physical server, storage, and network devices.
Ability to travel internationally up to 25% of the time as needed.
Excellent relationship-building skills and ability to empathize with customers and understanding their needs.

About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

Google Distributed Cloud Hosted (GDCH) is a private cloud offering. It includes everything to launch a cloud offering, including software, hardware, tools, operating processes, runbooks and training.

In this role, you will deliver training programs to customers enabling them to effectively utilize and operate the GDCH system. You will build knowledge in deploying and operating (GDCH) solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Develop high-quality training materials (e.g., presentations, tutorials, videos, direct exercises) for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
Deliver “train-the-trainer” programs to equip Google partners with the knowledge and skills to conduct customer training sessions.
Collaborate with the business and customer success teams to identify customer training needs and tailor programs accordingly.
Work with product managers, engineers, and other subject-matter experts to stay up-to-date on product features and functionalities.
Participate in Customer, Partner, and Internal team activations and training, travel internationally up to 25% of the time as needed, and contribute in the 24x7 on-call rotation to support escalations from client inquiries as well as internal reference inquiries.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.