Systems Programmer 1/2 Flex (Help Desk Supervisor-PCN 110310)

JOB
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for a Systems Programmer 1/2 Flex located in Juneau!What you will be doing: Are you a tech-savvy problem solver with leadership skills? The Alaska Department of Fish and Game (ADFG), Division of Administrative Services, is looking for a Help Desk Supervisor to lead our dynamic team and ensure top-notch technical support for our organization.Lead and motivate a help desk team of six to provide exceptional support to ADFG end-users statewide.Prioritize and assign tickets, using ServiceNow, ensuring timely resolution of technical issues.Monitor performance metrics and implement process improvements.Collaborate with cross-functional teams within ADFG and the Office of Information Technology (OIT) to enhance IT services.Develop training programs to keep staff updated on department, state, and industry policies and best practices.Our organization, mission, and culture: The Division of Administrative Services (DAS) provides efficient, cost effective and customer-oriented administrative services to support the ADFG mission of scientific integrity and sustainable fish and wildlife management. Our division values work-life balance, intellectual curiosity, competency and working together while maintaining individuality.The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.Benefits of joining our team: The DAS IT section provides a welcoming and professional environment to anyone interested in being a key contributor to the department. This position will oversee a group of dedicated technical and professional level staff that produce high-quality work, allowing the department to function efficiently. We are open to new ideas and collaborating internally and with other agencies to grow and explore technological advancements.The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.The working conditions you can expect: This position is located in the Juneau ADFG Headquarters, at 1255 W 8th St next to the boardwalk, which provides ample parking and a great place to walk during breaks. The successful candidate will supervise a team of help desk technicians and can expect to interact with other ADFG staff, IT contractors, and OIT staff regularly using all available platforms.We offer flexibility and value work-life balance: A hybrid telework schedule may be an option once initial training is complete provided onsite coverage is scheduled.We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.We'll work with you on schedule adjustments for special situations.Training opportunities will be available.Who we are looking for: We are looking for someone with the following competencies: Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. To view the general description and example of duties for a Systems Programmer 1/2 Flex please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs Special Note: A valid driver's license is required.Requires passing a background investigation including fingerprinting.

EXAMPLE OF DUTIES
Systems Programmer 1Any combination of education and/or experience that provides the applicant with competencies in: Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Equivalent to those typically gained by: Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. Systems Programmer 2Any combination of education and/or experience that provides the applicant with competencies in: Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. Equivalent to those typically gained by: Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

SUPPLEMENTAL INFORMATION
For specific information in reference to the position please contact the hiring manager: Tyler BrehmerData Processing Manager 3tyler.brehmer@alaska.gov