Tech Business Partner

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

About the role

The Tech Business Partner will serve as the point of contact for key accounts, working closely with clients to understand their technology needs and providing tailored solutions that align with their business objectives. This role is designed for a technology professional who is passionate about retail systems, technology solutions and understands the unique needs of the sales operations.  The ideal candidate will serve as the bridge between our top 5 Sales accounts and technology teams, ensuring that the solutions we offer align with business objectives and drive measurable outcomes.

This role involves building and nurturing long-term relationships with key sales account teams, ensuring the successful implementation and optimization of our technology and data solutions. The ideal candidate will possess strong technical expertise, retail systems/data/insights and a deep understanding of the retail sector.

Key responsibilities:

• Customer Relationship Management:

  • Develop and maintain strong, long-term relationships with retail accounts, acting as the point of contact for tech-related needs and inquiries.

  • Cross functional collaboration: Work closely with dev, sales and customer support teams to ensure alignment and deliver an outstanding experience

  • Consultancy: Understand business goals and challenges to recommend tailored technology solutions that optimize retail operations, improve customer experiences and enhance overall efficiency.

• Market Insights: Stay informed about trends in CPG technology and competitive offerings to offer the most relevant and innovative solutions

• Solution Development: 

  • Collaborate with internal teams to design, recommend, and implement technology solutions that address client pain points, improve efficiency, and enhance the retail experience.

• Product Expertise:

  • Serve as a subject matter expert on our technology products and solutions, providing guidance on how these can be leveraged to achieve client success in the retail consumer goods industry

• Technical, Operational, and Training Support:

  • Conduct training sessions for sales account teams on the use and benefits of our technology ensuring they maximize the value of the solutions provided.

  • Identify opportunities to expand existing tech products by introducing new technology solutions and services that align with internal customer’s evolving needs

  • Provide ongoing technical support to clients, addressing any issues or concerns related to the technology solutions, and ensuring swift resolution.

• Project Management:

  • Oversee project timelines, budgets and resources to ensure that technology implementations are delivered on time and within scope

• Reporting & Documentation: 

  • Maintain accurate records of project progress, and performance metrics. Provide regular status updates and performance reports to business management and internal teams.

  • Track the success of technology solutions post-implementation, collecting feedback and data to demonstrate ROI and continuously improve service offerings

Why You?

Basic Qualifications:

• 5+ years of experience in technology solutions, retail account management, or relationship management, preferably within CPG industry

• Bachelor’s degree in Business, Information Technology, Engineering or a related field

• Experience with enterprise level retail technology systems and integrations

• Knowledge of emerging trends in retail technology

• Familiarity with retail analytics, customer engagement tools and omnichannel strategies

• Brilliant communicator with strong oral, written and presentation skills combined with the ability to guide group discussions and explain complex solutions

• Skilled in presenting to business stakeholders and business leads, influencing strategic decisions

• Experience translating business requirements into functional and non-functional system requirements and working with the team to produce high-level technical solutions

• Knowledge of working in Agile and data development environments

• Strong analytical and process-based skills (e.g. process flow diagrams, business and process modelling, data analysis, etc)

• Willingness to travel as required to meet with account teams, attend industry events or participate in on-site project implementations monthly.

Preferred Qualifications:

• Experience working with cloud-based retail technology platforms

• Strong understanding of retail technology solutions, including POS systems, e-commerce platforms, mobile apps, inventory management, CRM solutions and the ability to communicate complex technical concepts to non-technical stakeholders highly preferred

• Experience working with, or familiarity with NRM (Net Revenue Management) domain datasets

• Knowledge of sales and distribution processes and surrounding business processes and data

• Sales data exploration and analytics

• Knowledge of key business area i.e. Net Revenue Management, commercial growth framework, in-store execution

• Experience working in the Consumer Healthcare Goods industry or Life Sciences

• Experience working with Sales and Order processes highly preferred

Location: This role is hybrid based in Warren, NJ

This job posting closes on March 22, 2025

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.  We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.  The salary range for this role is: $120, - $165,565 plus an 12% bonus.

#Li-Hybrid

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Accommodation Requests 

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email: 

• Use subject line: ‘Haleon Careers: Job Accommodation Request’ 

• Your Name and contact information 

• Requisition ID and Job Title you are interested in 

• Location of Requisition (city/state or province/country) 

• Description of specific accommodation you are requesting 

• Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.   

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.  We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.