Technical Project Manager (Change Management)

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

About the Role

We're seeking an experienced Change Management Specialist to lead our central change management process while ensuring adherence to our various compliance requirements. In this hands-on role, you'll be the connection point between our technical teams and our production environments, maintaining the integrity of our systems while ensuring all changes are implemented smoothly, safely, and in accordance with established standards.

Beyond managing day-to-day changes, you'll also look for ways to improve the process, making it more efficient and effective for everyone involved. You'll analyze workflows to identify bottlenecks and inefficiencies, collaborate with stakeholders to implement streamlined procedures, and leverage data to drive continuous improvement. Your efforts will enhance visibility, accountability, and improve the overall change management experience across the organization.

Key Responsibilities

• Own the end-to-end change management process, ensuring all modifications follow established protocols
• Coordinate cross-functional implementation of engineering changes with minimal disruption
• Track and report on change metrics, identifying bottlenecks and improvement opportunities
• Develop and maintain change management documentation and training materials
• Lead change control board meetings, facilitating decision-making among stakeholders
• Implement best practices and new methodologies to enhance the change management process
• Collaborate with engineering, operations, QA, and other teams to ensure smooth change execution
• Mentor junior team members on change management principles and practices

Qualifications

Must haves:

• Bachelor's degree in Engineering, Computer Science, or related field
• 3+ years of experience in software engineering project management, with demonstrated change management expertise
• Strong understanding of software engineering processes and product development lifecycles
• Strong knowledge of JIRA configuration management
• Experience with change management tools and methodologies (ITIL, CMMI, etc.)
• Excellent documentation and communication skills
• Proven ability to drive continuous improvement in processes
• Strong organization and prioritization capabilities
• Experience with risk assessment and mitigation strategies

Nice to haves:

• PMP, CAPM, or change management certification
• Experience working in regulated industries (medical, finance, aerospace, etc.)
• Knowledge of Agile and DevOps methodologies
• Familiarity with configuration management tools and practices
• Experience leading process transformation initiatives

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• Flexible hardware options (e.g. Mac, Linux)
• Flexible working hours to support personal well-being and mental health
• EAP (Employee Assistance Program)

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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